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Problem with Norton
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Senior User
Join Date: Aug 2003
Status:
Offline
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I e mail Norton, and they say they cannot help me because I need to go online and open up an official ticket.
I go on their website and I enter product info, and end up on a page with bunch on yellow boxes. You can search database etc. but I can no longer find place to send the e mail in.
It was always difficult to navigate their crapola website, but now I really cannot find a way to e mail for tech support.
I asked few other groups, no one so far can seem able to do figure this out.
They offer no way to e mail to ask about this, and to call them requires me to take a day off work. Thanks!
Is there a forum or discussion group for Norton? I can’t find it.
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Addicted to MacNN
Join Date: Oct 1999
Location: The Tollbooth Capital of the US
Status:
Offline
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What is the problem you are having? This type of crap is why I no longer use Norton. For Utility apps it's TechTool Pro 4 and DiskWarrior for me. Bye bye Norton. NOrton has Messed up too much stuff on my computer to be worthy of it's once prominent spot as a Mac Utility.
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"Evil is Powerless If the Good are Unafraid." -Ronald Reagan
Apple and Intel, the dawning of a NEW era.
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Senior User
Join Date: Aug 2003
Status:
Offline
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You go on their website and it's a hall of smoke and mirrors, and honestly I can't find anywhere ,ANYWHERE, to e mail a human being.
Is there a forum? Anyone have luck?
What do you use for antivirus?
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Addicted to MacNN
Join Date: Oct 1999
Location: The Tollbooth Capital of the US
Status:
Offline
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Originally posted by kevs:
You go on their website and it's a hall of smoke and mirrors, and honestly I can't find anywhere ,ANYWHERE, to e mail a human being.
Is there a forum? Anyone have luck?
What do you use for antivirus?
For OS X Antivirus? I actually Don't. If I do it will be Virus Barrier from Intego or Virux that is included with my .Mac subscription.
For Utilities software what I use is this.
For Optimization and disk repair I use both TTP4 and Disk Warrior.
For Virus I use Virex or I would use Virus Barrier.
Since TTP 4 has been release my system is now Norton Free.
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"Evil is Powerless If the Good are Unafraid." -Ronald Reagan
Apple and Intel, the dawning of a NEW era.
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Senior User
Join Date: Aug 2003
Status:
Offline
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Typhoon:
Also, curious, for checking system etc, Would I benifit greatly by getting tech tool, if I already heave the terrific software, Disk Warrior?
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Addicted to MacNN
Join Date: Oct 1999
Location: The Tollbooth Capital of the US
Status:
Offline
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Originally posted by kevs:
Typhoon:
Also, curious, for checking system etc, Would I benifit greatly by getting tech tool, if I already heave the terrific software, Disk Warrior?
Yes because the both do different things.
IMO I would get both.
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"Evil is Powerless If the Good are Unafraid." -Ronald Reagan
Apple and Intel, the dawning of a NEW era.
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Senior User
Join Date: Aug 2003
Status:
Offline
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BY THE WAY, GUESS WHAT!!!
I got a Norton guy on the phone, he showed me how to find the e mail button and said it is intentionally hidden to reduce the amount of e mail received.
then I go through the same dance with Norton. I ask a question. They give a curt, incomplete answer, so I re-ask, and they reply, "please see my previous reply...
so I am going to check out alternatives.
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