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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > Iphone innacurate about storage.

Iphone innacurate about storage.
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Feb 15, 2017, 08:50 PM
 
I have an iphone 6 12gb storage 10.2.1

It says I have used 8gb, when in fact only about 2-3 is used.

I showed this to people in apple store, verizon store, and then sen. supervisor on phone with Apple Care. They all say they have no idea / no clue whatsoever, why this glitch is there and the only thing I can do is erase everything and then clone back.

So I've waited 6 months to see if an IOS upgrade might solve this and it has not.

Anything short of a tedious clean install can solve this? Thanks.
     
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Feb 16, 2017, 11:38 AM
 
delete facebook app and reinstall just that.
clear safari cache/history.

what is largest app showing in memory usage?
     
kevs  (op)
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Feb 16, 2017, 11:44 AM
 
Thanks Andi, how does one clear cache on an iphone -- both safari and firefox?

Largest app showing memory facebook at 542mb

You think that could solve the iphone showing I'm using 5GB more than I am?
     
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Feb 16, 2017, 11:52 AM
 
There can be hidden caches, and don't forget the size of the OS. So even on a 12GB phone, 2GB might be the OS. (something like).

clear safari cache:
Settings>scroll down to safari> scroll down on right to Clear History and Website Data
I don't have firefox on phone, but I imagine it is also similar.

Myself, I am always running out of room due to photos and videos. I have to offload them to a desktop pretty frequently (but my phone is oldddd).
     
kevs  (op)
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Feb 16, 2017, 12:23 PM
 
Thanks Andi, will delete FB and clear cache and report back.

BTW is there a way to open private browser window in Safari on iphone?

Also, I use firefox more, do you know how to clear cache on iphone? I looked in settings and dont' see anything. Posted on Mozilla forum, no answer.
     
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Feb 16, 2017, 03:34 PM
 
In Safari, when you tap on the "tabs" button at lower right, you'll next get an option for "private" at lower left. Tap that to switch to "private" mode - any previously open "private" tabs will show, and the "+" will open a new private tab.
     
kevs  (op)
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Feb 16, 2017, 03:43 PM
 
Thanks S. interesting.
There is no autocomplete with iphone correct?

So in private, kind of a dark grey window, but I don't see work private confirming you are there as you see on a laptop/ desktop.

And when in private, is you cached cleared, does Google know same iphone or computer searching from or need to do then clear cache, before or after?
     
Clinically Insane
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Feb 17, 2017, 12:28 PM
 
Private mode on iOS means exactly the same thing as private mode on a desktop.
     
kevs  (op)
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Feb 17, 2017, 12:32 PM
 
Well then I'll ask, in private mode on desktop, I check cache, and sometimes I do see cache in there, so private does not mean it got rid of cache?

Went from 8.15 to 7.82 after clearing Safari cache. Does anyone know how to clear Firefox cache? thanksS
     
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Feb 17, 2017, 03:42 PM
 
How are you "checking cache" on the desktop, and how can you tell whether the cache is from private or non-private browsing?
     
kevs  (op)
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Feb 17, 2017, 03:56 PM
 
S, I never even though of that, that cache could be different from private or non private. I assume it's all from same computer? or browser?

If I'm in Safari, privacy, manage website date, and whatever comes up, I delete.
More steps for Firefox.
     
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Feb 18, 2017, 09:03 AM
 
Private browsing should retain neither cache, nor cookies, nor any other website data.

That's the whole point of it being private.
     
kevs  (op)
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Feb 18, 2017, 01:57 PM
 
Really S, sometimes, I make a private window on laptop, then do privacy, manage website data, and I see Google and a few other boxes come up. Those are the cookies right? Am I doing that wrong?
     
kevs  (op)
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Feb 18, 2017, 07:34 PM
 
BTW Where do I see all the cache?? In the finder on desktop I can go to where all the cache is, which is often many Gigs, and get rid of it.
     
   
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