[kjbee]

OK - so i ordered myself a refurb ipod. after waiting in agony for 1 week for FedEx (when my Amazon accessories ordered with super-saver shipping got here w/in 3 days), it got here today. i open the box, and the USB cable is in pieces. It's bent all to hell and the 2 little white pieces aren't even attached (at first i thought "oh, some bonus thing!," but no.). I did manage to hook it up to my comp so i can use it, but it comes out of my comp all separately and is just not good.

so i did a repair request on apple's site, agreed to the $19 fee - which i took to understand that they will only charge me if i fail to return the broken USB cable when they send me the new one and return packaging/info. But after clicking all the OKs, now it seems like they are just charging me $19 to replace something which they sent me broken! It has already been taken out f my account. WTF?! Will I be reimbursed?? Do I need to call??

[kjbee]

OK I called because I was pissed. I guess they put a 'hold' on the money (my stupid online banking makes it impossible to tell these things). It's not really 'gone,' just 'held'. They send out a new USB cable and a package for returning the old one. When they get my old one back, they release my money back to me. Still a little shady, but...

Now as long as this package doesn't take a week to get here, I should be fine returning it in the required 10 days and getting back my moola. Now I just have to try and find my husband's charger.

THis is especially annoying bc i went thru such agony deciding whether to get refurb or a new blue or green one from amazon for the same price. i went with refurb bc i really kinda wanted red for whatever dumb reason (though i am semi-unimpressed with the color - more maroon than red) and i got a free $15 card.

grr.