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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPod, iPhone & iPad > ipod dead?

ipod dead?
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Jul 13, 2005, 04:49 PM
 
lately my 4g 20 gb ipod has been acting up. sometimes it skips through songs or plays a bit of them and skips the rest. i think the hard drive might be broken somehow im not sure though. when i listen to the hdd spin in the ipod it seems to spin really fast then something clicks and it just repeats that. i tried restoring it on my mac and it said something like ipod disk dosen not have correct structure.
thanks
no music sucks
     
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Jul 14, 2005, 06:35 PM
 
bump..
any help would be appreciated
thanks.
     
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Jul 16, 2005, 08:39 PM
 
bumpity bump to the bump
     
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Jul 16, 2005, 11:05 PM
 
Wowzers. If clicking is coming from the HD, that isn't good. Take it the Apple store and tell a Genius Bar person (or a staff member there) your problem.
Apparently, I'm a sig violator. I feel honored. Oops.
     
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Jul 19, 2005, 08:15 PM
 
I'm having the same problem with my second gen iPod. Occasional click sounds from the drive, stalls, sometimes it won't play certain songs. Both disk utility and disk warrior report an unrecoverable error.

The genius bar guy told me that I could reset it and maybe that would clear it up, but I worry that if I reset it the drive might fail before I can get everything transferred over. I've got a mostly working iPod now, and I'd rather not take the risk.

Any suggestions?
     
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Jul 20, 2005, 08:40 AM
 
Originally Posted by midwinter
I'm having the same problem with my second gen iPod. Occasional click sounds from the drive, stalls, sometimes it won't play certain songs. Both disk utility and disk warrior report an unrecoverable error.

The genius bar guy told me that I could reset it and maybe that would clear it up, but I worry that if I reset it the drive might fail before I can get everything transferred over. I've got a mostly working iPod now, and I'd rather not take the risk.

Any suggestions?
What do you mean 'get everything transferred over'? You don't have your music on your computer? Just reset the thing. Then, if that doesn't work, restore it. If that doesn't work, you probably have a faulty hard drive.
     
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Jul 20, 2005, 02:40 PM
 
Originally Posted by cleanup
What do you mean 'get everything transferred over'? You don't have your music on your computer? Just reset the thing. Then, if that doesn't work, restore it. If that doesn't work, you probably have a faulty hard drive.
I have all my music on my computer. What I don't want to happen is this:

1) I have an ipod that mostly works.
2) I restore the ipod, erasing everything on it
3) The hard drive fails transferring 20 gigs of music.
4) I don't have an ipod anymore.
     
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Jul 20, 2005, 09:05 PM
 
Well if you have all your music on your computer, then you don't need to worry if the iPod gets erased. Once you restore it you can just transfer the 20GB or so back onto it.

If the HD fails, and it's still under warranty, take the iPod into Apple and get them to replace it.
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Jul 21, 2005, 10:32 AM
 
Originally Posted by B Gallagher
Well if you have all your music on your computer, then you don't need to worry if the iPod gets erased. Once you restore it you can just transfer the 20GB or so back onto it.

If the HD fails, and it's still under warranty, take the iPod into Apple and get them to replace it.
It's not under warranty anymore. As I said in my first post:

Originally Posted by midwinter
...with my second gen iPod
     
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Jul 21, 2005, 05:12 PM
 
Okay then.. that's a bit more of a problem. Try this (taken from O'Reilly's iPod7iTunes guide):

If your hard drive seems to be acting up (freezing, skipping songs, and so on), you can force the iPod to do a Disk Scan self-exam on your command, like this:

Reset the iPod as described in the previous section.
(On 2003 and later iPods, slide the Hold switch on and off again.
If you have an earlier model, go straight to step 3.
Press the Menu and buttons on the front of the iPod simultaneously. (On the iPod Mini, press the Menu and center Select buttons instead.) Hold them down. Wait until you see the Apple logo appear, then go on to step 2.

Press the FF, Menu, RW, and Select buttons all at once.

If your fingers are contorted in a yoga-like position, you're doing it right.

An icon appears. It may take up to 20 minutes for the horizontal progress bar to creep along, so you may want to just let the iPod do its disk introspection and go buy some new tracks from the iTunes Music Store.

You can interrupt the disk scan by holding down the round Select button for a few seconds—but the next time you turn on the iPod, it will begin to scan the disk again. (The "interrupted disk scan" icon looks like an X over the disk icon.)

Once the test has finished completely, you should see one of four icons on the screen. These are:

Checkmark on a disk. Your iPod has aced the exam and everything's fine. No worries, mate.

Exclamation alert triangle on a disk. The disk scan test failed, but will try again the next time you boot up or reset the iPod.

Arrow on a disk. The scan found some disk problems and fixed them, but the show's not over. You should now download the latest version of the iPod software from Apple's Web site and run the Restore program to reformat the iPod's hard disk (Section 15.8).

(Make sure you have all your music and files backed up before you do, because running Restore wipes the drive clean.)

Exclamation alert triangle on sad iPod. This one's bad, really bad. The iPod's hard disk is damaged. About all you can do is send it to Apple for repairs. Go to the iPod Service page at http://depot.info.apple.com/ipod.

---------------------------

To get to the diagnostic mode, reset the iPod. When the Apple logo appears, press the RW, Select, and FF buttons simultaneously. When you let go of the buttons, the iPod lets out a tweet and flashes a quick screen giving the version of the tests being used.

For 2001 and 2002 iPods running iPod Software 1.3, the tests include:

A. 5 IN 1. Runs five tests (described individually below): LCM, RTC, SDRAM, FLASH, and OTPO.

B. RESET. Restarts the iPod.

C. KEY. Tests all the buttons on the front of the iPod (press them all within 5 seconds to see if they pass).

D. AUDIO. Examines the iPod's audio circuitry. You'll see "0X00000000 DONE" on the screen if it passes the test.

E. REMOTE. Gives you a chance to push each button on an attached remote to make sure it's working right. (If you don't have the remote hooked up, you get a RMT FAIL message.)

F. FIREWIRE. If your FireWire bus tests okay, you get an FW PASS.

G. SLEEP. Puts the iPod to sleep—deep sleep. The Low Battery icon appears on-screen and you'll have to reset the iPod to wake it up again. (If it does take the snooze, then it passed the Sleep test.)

H. A 2 D. Tests the iPod's internal power system and then shows you a voltage reading, along with a string of numbers and codes comprehensible only to iPod engineers.

I. OTPO CNT. Spin the scroll wheel during this test to see its response presented in hexadecimal code. If the value onscreen changes as you spin, your wheel is working. (Hexadecimal is how computers count on their 16 "fingers." They count like this: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D, E, F. Programmers know how to read it.)

J. LCM. Push the Select button through three different screen patterns to test the iPod's screen.

K. RTC. Most iPodologists think this test performs a system check of the iPod's internal clock. (You can see more hexadecimal code each time you push the Select button—in case you just can't get enough of that hexadecimal code.)

L. SDRAM. Checks whether your iPod's memory is OK. If so, you see SDRAM PASS.

M. FLASH. Displays a hexadecimal number that identifies the iPod's ROM version. (ROM is read-only memory, a stash of permanent memory that holds startup instructions and other vital info.)

N. WHEELA2D or OTPO. iPods with the immovable, touch-based scroll wheel use the WHEELA2D test; iPods with the moving scroll wheel (and software before version 1.2) use the OTPO test. (You need to reset the iPod at the end of the wheel test.)

O. HDD SCAN. This is the hard drive test mentioned on Section 15.1.1.

P. RUN IN. This test runs several of the diagnostic tests mentioned above repeatedly until you press the Play/Pause button to stop it.

The Diagnostic Menu for the 2003-and-later models and iPod Software 2.1 is almost the same. Different or renamed items include:

F. LIN REC. This test, which supposedly dealt with the iPod's Line In recording function when placed in the iPod Dock, appeared in iPod Software 2.0 but was replaced with a FireWire test in 2.0.1 and later.

J. RECORD. The secret recording feature described on page 250 made a cameo appearance in iPod Software 2.0, but was gone with the iPod 2.0.1 software.

K. CHG STUS. The iPod shows STATUS TEST across the top, and lists information about the player's USB, FireWire, and battery charge.

L. USB DISK. Running this test flips the iPod into Disk Mode and displays the big "OK to Disconnect" checkmark onscreen. Resetting the iPod gets you out of it.

M. CHK SUM presents another hexadecimal number across the screen, and Apple isn't saying what it means.

N. DISPLAY. This was a test for the Display, but it changed to the CONTRAST test for the screen in iPod Software 2.0.1.

No matter which iPod model you have, press the RW and FF buttons to scroll through the list of tests; to start the highlighted test, press Select. Press the Play button at the end of the test to go back to the main list.

When you want to stop testing and go back to listening to music, press the iPod's reset button combination (Menu and Play) until the Apple logo appears.

Can I get away with posting all that? :S hmmm.. if not, let me know and I'll take it down. Otheriwise, midwinter, try this on your iPod and see what the test results turn up.
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Jul 21, 2005, 06:26 PM
 
Running the 5 in 1 right now. Thanks for this!
     
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Jul 21, 2005, 07:01 PM
 
Weird. Passed the exam with a checkmark.
     
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Jul 21, 2005, 07:28 PM
 


Grr.
     
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Jul 22, 2005, 10:32 PM
 
Woot! Restored the iPod. All is good.
     
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Jul 31, 2005, 07:12 PM
 
good to hear
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Jul 31, 2005, 09:26 PM
 
maybe it was murdered by an iPod KILLAR!!!11
     
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Aug 1, 2005, 05:14 AM
 
midwinter - although i'm the one who gave you those instructions, i can't work them out myself. I've got a G4 iPod - do you have a G3? On the G4's, the click button is the select button, right? What am I doing wrong here? :O
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Aug 1, 2005, 05:17 AM
 
oops. double post. midwinter, i saw an earlier post where you said that you have a 2G iPod, so that answers that question. Still, does anyone know how to get the diagnostic tests given above on a 4G iPod? Thanks.
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