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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPod, iPhone & iPad > Help - My wife dropped my Ipod!

Help - My wife dropped my Ipod!
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Jul 27, 2005, 05:40 AM
 
Hi there,

Yesterday my wife dropped my Ipod whilst in the Gym and I think she has broken it. When you turn it on, it is unable to start up, and the error picture of the folder comes on to the screen. It sounds to me as if the hard drive is skipping as it is rotating.

Does anyone have any ideas as to what might be wrong, and how to fix it? I opened the back up recently to install a new battery, so I thought I may take a look, but I dont really know what I am looking for, so is this a bad idea?

Any help would be much appreciated.

It is a 40GB 3rd Gen model.

Thanks

Powerbook G4 17", 1.5GHz, 2GB RAM, 5400rpm HD, 128Mb VRAM
     
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Jul 27, 2005, 08:19 AM
 
Most likely result of a fall is a dead HD, sorry to say. I checked this out for a friend's 3rd gen, he's deciding whether to sell it for parts. Here's how to diagnose (scroll down to the HDD entry):

http://www.extremeipod.com/article2/...1639474,00.asp

To enter the diagnostic mode on the iPod, first of all reset it. When you see the Apple logo, hold down Next, Previous, and Select. When the Apple logo goes away, release the buttons. You'll see the coolest thing ever: a backwards Apple logo, as if you were inside the iPod looking out. If it's a 3G, you'll hear the iPod emit a little squeal, like you were pinching it. Diagnostic mode contains stuff used by engineers, technicians, and factory folks to test out the iPod.

The iPod mini is slightly different. For this model, again reset the iPod. When you see the Apple logo, hold down Select and Back. When the Apple logo goes away, release the buttons to see the famous backward Apple and get into diagnostic mode.

When you enter diagnostic mode, you get an ugly, non-iPod-looking screen with a list of eight diagnostic tests. Each test is marked with a letter, A through H. You might expect to use the wheel to select the tests, but it doesn't work. Instead, use the Next and Previous buttons to move up and down the list. Press Select to run the highlighted test. While a test is running, press Play to return to the menu. If you scroll down past test H (or up past test A), you'll see a second screen, items I through P.

iPod Diagnostics

Test letter and name

Description

A. 5 IN 1

This runs several tests in a row: LCM, RTC, SDRAM, FLASH/CHECKSUM, and FIREWIRE/FW ID. (See below to find out what they do. Note that you have to press Play twice to get through LCM.) But the real cool stuff comes after the tests finish. On a 3G iPod, you can press buttons to make noises come out of the built-in speaker. Press Previous to hear the wheel's clicking sound, Menu and Select to get two different long beeps, and Next for an effect that sounds a little like a Star Wars blaster. You can have a lot of fun walking around with your iPod, pressing buttons and staring intently at the screen as if you were doing something serious. The clicking sound makes a great fake radiation detector. Press Play to return to the Diagnostics menu.

B. RESET

This resets the iPod, just like pressing Menu and Play together, but slightly easier on your fingers.

C. KEY

This test is actually sort of a video game. You have to press all 5 buttons on the iPod within about 5 seconds. As you press each one, its name appears on the screen. If you get them all in time, you see KEY PASS. If you're too slow, you're humiliated with KEY FAIL.

D. AUDIO

When you run this test on a 3G iPod, you'll hear a Pac Man-like drumming noise if you have an external speaker connected. On an older iPod, the screen will display AUDIO 0X00000001 DONE.

E. REMOTE

This one tests the iPod remote. It's another game: you get a few seconds to press all the buttons on the remote. As you press each button, a rectangle appears on the screen in a position that corresponds to the location of the button you pressed. If you don't press them all in time, or you don't have a remote connected, you'll see RMT FAIL.

F. FIREWIRE/FW ID

This test checks out the iPod's FireWire port to make sure it's working OK. If it is, you get the comforting FW PASS message.

G. SLEEP

When you run this test, your iPod drops off to sleep. When you try to wake it, you might see the low battery icon, and the iPod might refuse to come back to life. If this happens, try resetting the iPod or connecting it to power. That should jolt it awake.

H. A2D

This one checks out the iPod's analog to digital components. The test lists sometimes-cryptic names and results for several parts, which vary depending on the particular iPod model.

I. OTPO CNT

Run this test to play with the scroll wheel. "OTPO" is engineering-ese for the wheel – it was supposed to be "opto", but the misspelling is charming, so why fix it now? When you run this test, move the wheel and you'll see the iPod react by changing the big hexadecimal number on the screen.

J. LCM

This tests the iPod's display. LCM probably stands for "liquid crystal monitor". Run the test, then press Select to see a gradient pattern on the screen. Press Select again to see a giant plus sign. This plus sign refers to the positive effect the iPod has had on Apple's bottom line.

K. RTC/CHG STUS

On older iPods, RTC tests something related to the iPod's real-time clock, the one that knows the time of day. The value sometimes changes a little, but is always small. Is it related to the clock "drift", as described in "Scary Time" in this chapter? I don't know. It's one of those iPod mysteries.

This test is replaced by CHG STUS (charge status) on 3G iPods. CHG STUS displays values indicating whether there's anything connected via USB, FireWire, or the headphone port. It also appears to show if charging power is available.

L. SDRAM/USB DISK

SDRAM tests the iPod's synchronous dynamic RAM. That's the magic ingredient that fights skip protection and prolongs battery life: music is pre-loaded into RAM and the disk drive spins down.

USB DISK tests something unknown and reboots the iPod into disk mode.

M. FLASH/CHK SUM

The FLASH test, called CHK SUM (checksum) on 3G iPods, examines the iPod's flash ROM. The test finishes by displaying a hexadecimal number, probably a checksum to verify the ROM.

N. OPTO/CONTRAST

The OPTO test, on older iPods only, doesn't seem to do anything at all. CONTRAST lets you fine-tune the screen contrast with the wheel, but any changes you make go away when you leave diagnostic mode.

O. HDD SCAN

This item runs the hard drive test, without the cool animation you get for a disk scan, as described in the section "Use Button Combinations". Scanning the disk takes many minutes. When the scan is done, you'll see either HDD PASS or HDD FAIL. HDD means "hard disk drive". "FAIL" means "Go get it fixed".

P. RUN IN

This last item runs a series of tests over and over, until you press and hold Play. It seems designed to make sure the iPod is ready to go after it's manufactured or repaired.

 
     
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Jul 27, 2005, 12:43 PM
 
hey i recommend you something so it will never happen again to you, buy a shuffle for going to the gym and a ipod for the car, house, work, ect. and i recommend you the 1g one, the 512 is money waste
     
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Jul 27, 2005, 08:04 PM
 
I was also worried about pouring $300 into an iPod and not getting adequate protection. If you just want to get another iPod, look to get a case like the Speck ToughSkin. It's rubber bumpers helps absorb alot of the shock and impact. The rubber casing also provides a better grip to hold on to.

Like GT3000 says, I'd get a Shuffle for workouts and either an iPod or iPod Mini for other activities that are not as hard on the iPod.

The Shuffle is certainly cheap enough to think about as a secondary iPod. Most workouts are anywhere from 30 minutes to 2 hours. So you'll definitely have enough music in a Shuffle.
     
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Jul 27, 2005, 10:42 PM
 
the 512 is money waste
For you. For you, "the 512 is money waste." [sic]

The 512 was great on my recent (+/- 300 mile drive) trip to Vegas. Some might say a gig of music with no screen is a waste. To each his or her own.
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Jul 28, 2005, 06:32 AM
 
I agree, im at the the gym about 1 - 1 1/2 hours and thats about 30 songs ? whats the point of buying 1GB if you are not going to use it.
     
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Jul 28, 2005, 09:17 PM
 
if you think about price (30 box more for twice space) make in some way cheaper the 1gb than the 512.
     
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Aug 30, 2005, 10:42 AM
 
Hi again,

If it is the hard drive that is broken/dead - can it be replaced? Or is the whole product worthless now.

I now have a 1g shuffle which my wife uses for the Gym, but I really would like to get my main Ipod working again.

Any thoughts/solutions?


Thanks

Mush

Powerbook G4 17", 1.5GHz, 2GB RAM, 5400rpm HD, 128Mb VRAM
     
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Sep 4, 2005, 02:08 PM
 
     
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Sep 4, 2005, 05:26 PM
 
If the ibooks and powerbooks have a SMS why doesn't the ipod? Seems much more useful to park the head on a hard drive that is more likely to fall then on a laptop. How much more would it cost?
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Sep 4, 2005, 08:45 PM
 
Well, there's the rumors of the September 20th launch of the flash based iPod Minis. Since it is rumored to be use solid-state flash memory technology, there's no worries about crashing your hard drive.

I bought a $30 Speck ToughSkin case for my iPod. It has thick rubber bumpers to help protect against the shocks of accidental drops. I've dropped my iPod quite a few times because of my butterfingers but I've never had to worry about it. I think that the $30 I spent for the ToughSkin was one of the best accessories for my $300 iPod.
     
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Sep 5, 2005, 10:57 PM
 
Your iPod's harddrive is dead. The heads crashed into the platters rendering it useless.

A replacement drive can be purchased and replaced manually. I don't see a HD replacement listing on ipodresq. The exact same thing happened to mine (except my fall probably started a little higher above ground level than yours). I was able to get the drive for $180 including S&H. The only problem with the replacement drive is that it won't, for some reason, play nice with firewire. I think firewire can't record on the first 512kb of the non-apple stickered disk, which is where the boot sectors are.

I got around this by buying a USB and firewire cable from apple. The USB connects to the computer (and can write the boot sector when you restore your iPod) while the firewire, which plugs into the wall wart, charges it.

If you wanted to take a risk, you could even try putting in a larger drive. I have the 40gb part number if you want it.

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Sep 7, 2005, 08:12 PM
 
I have you ranswer to get it fixed if interested. http://techrestore.com/xcart/home.php?cat=276 They do iPOd hard Drive upgrades. They seem to work so I would give them a shout.
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Sep 7, 2005, 08:49 PM
 
Originally Posted by Mr Mushroom
Yesterday my wife dropped my Ipod whilst in the Gym and I think she has broken it.
Any help would be much appreciated.
Try this link













     
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Sep 10, 2005, 10:37 PM
 
Originally Posted by Mr Mushroom
Yesterday my wife dropped my Ipod whilst in the Gym and I think she has broken it.
Time to get either a new wife or a new iPod. A new iPod would be cheaper, I'd guess.
     
   
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