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teney7 · Sep 13, 2005, 04:42 PM

Hmmm. Tuesday the 13th.

my 2-month old iPod broke today. Never been dropped, mishandled, anything... always in a case, etc. Filed a claim with Apple, was wondering what the time frame was for repairs to be completed and if they are usually successful or not.. I've heard that for PBs it can take up to a month (that goodness that didn't break). Anyway, I think this is part of Apple's plan to get me to take the plunge on the Shuffle I've been eyeing for abut a month now. (price cut at Paris Expo, please

). Anyway, any past stories with iPod repairs, good or bad, are welcome. I'm now stuck listening to other people talk on cell phones and loud noisy busses as I walk around campus during the day.

BTW, I did a search about three times for this topic, but every time Safari said "the server stopped responding..." Guess it's just not my day.

inkhead · Sep 13, 2005, 04:47 PM

Macnn, servers are overloaded and they use vbulletin which isn't very efficient (invisionboard is much more efficient on the same resources, i have lots of hosting experience with them all) anyway... is there an apple store near you? You can probably just walk in with it and your printed receipt and get it exchange...

Did you send it already? And did you mac sure to backup all your music? they might format or send you a new ipod...

teney7 · Sep 13, 2005, 06:55 PM

I am a student on a campus that has an Apple Authorized Seller/Reseller, etc... they sell Macs, Apple accessories, iPods, etc... and that is who I bought the iPod through... should go there first? - I just thought that Apple themselves only dealt with that kind of repair

My music and photos are saved on my PB... is that considered "backed up"?... I dont have a superdrive, so backing up 6 GB of music and 2 GB of pics will be tough, IMO

budster101 · Sep 13, 2005, 07:17 PM

Bring it back and get a new one.

teney7 · Sep 14, 2005, 12:19 PM

The guy at the reseller said I have to ship it to Apple because, and I quote, "There is a big difference between an Apple Store and us, an authorized reseller..."

He also had like three boxes full of nanos he was putting in the display case just sitting out on the counter in plain view... he even left his little booth to help someone and just left the nanos there, untagged, in anyone's reach..!

Professional gone wild · Sep 24, 2005, 04:41 PM

What is going on in Customer Relations in Texas? I was on hold for these people over an hour on September 16 and the woman there agreed to replace our ipod which is one month out of warranty. It's a long story, but believe me I have a case. She said a box would be delivered via DHL no later than September 21. Well, box never came. So I phoned them today---no record of this conversation or agreement. I didn't know I was supposed to get a "Dispatch number". I feel like a fool for not asking for a confirmation number, dispatch number, or whatever... but as she took ALL my information, don't you think she would have keyed something into her screen????? No record, and nothing but a curt response that it's due to nature. NATURE? They didn't even know on Sept 16 a hurricane was heading their way. Not only that, the thing that made the hard drive crap out is in my opinion those blankety-blank socks!!!-I purchased those socks from Apple & gave them to my daughter in August for her birthday. She is very careful with her pod & I would want to be her pod in my next life. However, I firmly believe that the static electricity caused by the pod in & out of the sock and rubbing inside the sock. Does anyone out there have anything to say about this customer service dept in Texas? Or those knit socks?? Broken promises & conveniently forgetting to give you a dispatch no. PS- I have purchased tons of Apple products i-book, tunes, speakers, cables, desktop and the socks. When I purchased the pod, the sales person should have told me about extended warranty. After spending $2100, I would have gladly sprung for the $47. Who are these People??? Oh and one more thing, the nice fella on the phone before he put me thru to customer relations said that i-pods even cared for properly-if you get 2 years out of them you're lucky. This is an Apple sales person telling me this.

icruise · Sep 24, 2005, 07:20 PM

Originally Posted by Professional gone wild

PS- I have purchased tons of Apple products i-book, tunes, speakers, cables, desktop and the socks. When I purchased the pod, the sales person should have told me about extended warranty. After spending $2100, I would have gladly sprung for the $47.

What $47 would that be? Applecare for the iPod alone is $59. You seem to be implying that you could get an extended warranty on all of your equipment for $47, which is certainly not the case (at least not from Apple).

Originally Posted by Professional gone wild

Who are these People??? Oh and one more thing, the nice fella on the phone before he put me thru to customer relations said that i-pods even cared for properly-if you get 2 years out of them you're lucky. This is an Apple sales person telling me this.

If someone actually told you that on the phone they should be fired. Even if it were true, you don't go telling that kind of thing to your customers. But in any case it isn't true. Between me and members of my family, I've had 6 ipods of various types (3 5GB first-generation models, 1 30gb 3rd-generation model, one 40gb 3rd-generation model, and one 4Gb nano) and I've only had one major problem with them (the 40Gb 3rd gen model just refused to turn on one day, but it was replaced under warranty). The other models are still going strong.

By the way, why are you so angry? From what I am able to glean from your paragraph-less rant, Apple is not only replacing your iPod, but doing it a month out of warranty. Sounds like pretty good service to me...

Or are you saying that they are not going to help you after all?

icruise · Sep 24, 2005, 07:32 PM

Oh, to answer the original question, I've actually sent iPods in on two occasions. Once was when the battery life on one of my ipods seemed to be getting shorter. Even though it wasn't exactly a big problem, the warranty was getting close to expiring, so I decided to send it in and get the battery replaced. That time it took like 3 or 4 weeks, and I'm convinced that they set it aside somewhere and misplaced it, because when I called Apple about it they seemed very surprised at the situation and I had the iPod back to me within a couple of days.

The second time was for the problem I mentioned above, when the iPod just seemed to die. I got that one back within a couple of days.

teney7 · Sep 24, 2005, 08:25 PM

My service request... which was the initial subject of this thread... was completed successfully in under a week... I was/am reasonably pleased with Apple's service.