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fats277 · Jan 4, 2006, 10:39 PM

Hi,

I am trying to fix my friend's 3G iPod. I updated the software without erasing it, and it worked. I plugged it back in to charge it after the upgrade procedure, and when I unhooked to give it back to her, there was an image of the dock connector (the end that goes into the iPod) and an arrow, suggesting that I rehook. So I did. And from then on it didn't mount or do anything, and now it won't start up.

Any ideas? It won't go into disk mode, or any other function. I guess I have to take it to apple but I was wondering if anyone has witnessed this. I can't find anything on the apple support forums.

Tom

fats277 · Jan 11, 2006, 03:43 PM

I still haven't found any info on this. Any ideas?

Big Mac · Jan 11, 2006, 03:47 PM

Something didn't go quite right with the update. Now it won't turn on at all? It may be frozen and needing a reset - that's the best case scenario. The two times my 3G froze it appeared to be completely dead, and I had to do the reset procedure a number of times. Here's Apple's support document on resetting iPods. Best of luck.

ez1216 · Jan 13, 2006, 05:01 PM

I had the same problem on my 3G iPod. I had to restore it completely using the iPod updater and then reload everything back on. Will it let you do that?

chipchen · Jan 16, 2006, 05:15 AM

You need to plug it into power. Either firewire or the AC adapter. If it doesn't respond, restart it by holding menu and play down at the same time for 6 seconds.