[boomslang06]

i bought a 20 gig ipod with a color display about 2 weeks before the video came out at comp usa. i really like my ipod but i want a video. also my ipod is really scratched up. but my ipod has some problems that i was wondering if could return it and get a new ipod with a color display or a video. the problems with it are the photos won't update, i deleted podcasts off my ipod but they are still there, in music quiz it says no songs found when i have over 1000 songs, and the click wheel randomly stops working. can i return it and get a new ipod hopefully one that is a video?

[aha8]

you will first need to perform a restore to bring the ipod back to factory settings... if after that you still have issues, look into your replacment options, either thru the retailer, or by apple

[UNTeMac]

Given the age and condition of your iPod, your best option may be this:

iPod Trade-In Program

[boomslang06]

but is there anyway i can go back to comp usa and exchange it for an ipod video?

[molala]

Apple replaced my old 4G iPod for a video one but only after I had 4 previous replacements (HD problems that rendered it unplayable) and I still had AppleCare on it. I suspect they would only replace yours with the same model and would not upgrade you until you've had at least 2 previous repairs/replacements. I'm not sure what CompUSA would do, but you could ask them. You could also try an AppleStore since you are still in your warranty period.

[lilford]

My iPod just froze up one day and I brought it back to target where I bougth it and got it replaced for free. Turns out I could of just reset it but I didn't know back then.

[UNTeMac]

Originally Posted by thatzach

but is there anyway i can go back to comp usa and exchange it for an ipod video?

I'm pretty sure CompUSA would probably chuckle if you tried to "return" your iPod now. Obsolescence is a hazard of buying all electronics and your purchase just happened to be badly timed. Sometimes, it's a good idea to wait (especially with Apple) until after a major product event like WWDC or Macworld to see if the thing you're looking at is about to be updated. Once that event goes by, it's probably safe to assume your new purchase will be top of the line for a good 6 months at least.

[ipodGuru]

Originally Posted by thatzach 

i bought a 20 gig ipod with a color display about 2 weeks before the video came out at comp usa. i really like my ipod but i want a video. also my ipod is really scratched up. but my ipod has some problems that i was wondering if could return it and get a new ipod with a color display or a video. the problems with it are the photos won't update, i deleted podcasts off my ipod but they are still there, in music quiz it says no songs found when i have over 1000 songs, and the click wheel randomly stops working. can i return it and get a new ipod hopefully one that is a video?

Here is how you do Factory Settings!

Background

It is important to understand the difference between "update" and "restore". Update simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restore erases the iPod's disk and restores iPod to its original factory condition.

Warning: because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.
How to restore iPod

1. Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
2. Download and install iTunes 7.0 or later if you do not already have it installed.
3. Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
4. After a few moments, your iPod will appear in the Source pane in iTunes.
5. Select your iPod in the Source pane and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
6. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
7.
* Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
* Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
* Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
* Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
8. If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
9. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
10.
* Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
* Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
11. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
12. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.