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Replacement iPhone and new sim
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Dedicated MacNNer
Join Date: Nov 2006
Location: DC Metro
Status:
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Apple sent me a replacement iPhone yesterday and my current sim no longer worked when I tried to sync it with iTunes. Message said to get a new sim card from AT&T. I went to the COR store and got a new sim card. Got home and had to activate the phone again and I went through the same process as if I was activating the iPhone for the first time. I was concerned the contract date would start again. Happened to be by a AT&T store and asked the rep, he said 08-07-09. I told him it was wrong and that it should be 06-29-09. He said call CS as he can't change it so I called. The dumb arse CS rep had no freaking idea what I was referring to and said it was all Apple's doing and that the contract date was correct!! WTF!!! How can someone be so freaking dumb? What happened if my phone broke after 1 yr and the same thing happened? I got pissed and went back to the COR store and told the rep I wasn't leaving until someone gets this date corrected. 
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Moderator Emeritus  Join Date: Nov 2000
Location: Illinois
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Offline
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So did you get it corrected?
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Dedicated MacNNer
Join Date: Nov 2006
Location: DC Metro
Status:
Offline
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Originally Posted by icruise 
So did you get it corrected?
The assistant manager said it would take 2-4 days for the correction. I'll check back next week and see. It's so shady.
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Mac Elite
Join Date: May 2000
Location: Goodyear, AZ
Status:
Offline
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Originally Posted by loveanh
It's so shady.
Hells yeah, it is. I've had to do a complete Restore once, too, and never considered I could be resetting my contract start date. Guess I'll be calling Customer Service to make sure it's still 6/29 and not the day of the .1 update.
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Slide to Unlock
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Administrator  Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
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There's nothing shady about it. The SIM is unique, and when they set up your account for the new phone's ESN, they didn't include your current SIM. So they need to get the new SIM added to the account, and that can take time. However they SHOULD have done this as a correction to their system rather than like a phone exchange since it was their problem.
On the other hand, having your start date change shouldn't hurt anything. And frankly, if a little bit of business office fluffle is all you (or anyone) run into with such a new and different product, I'd consider it a bargain.
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Glenn -----
OTR/L, MOT, Tx
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Dedicated MacNNer
Join Date: Nov 2006
Location: DC Metro
Status:
Offline
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Originally Posted by ghporter
There's nothing shady about it. The SIM is unique, and when they set up your account for the new phone's ESN, they didn't include your current SIM. So they need to get the new SIM added to the account, and that can take time. However they SHOULD have done this as a correction to their system rather than like a phone exchange since it was their problem.
On the other hand, having your start date change shouldn't hurt anything. And frankly, if a little bit of business office fluffle is all you (or anyone) run into with such a new and different product, I'd consider it a bargain.
considered this occurred only a month later it's not that big of a deal, say if this happened 11 months later and stick me with a 2 yr contract from then? see?
it's the fact that business customer care rep had no idea what I was talking about and the COR rep didn't want to correct this, maybe they are getting credit for extending my contract, either way i don't care, they just didn't care to rectify this problem
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