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iPod shuffle sync problem
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Moderator  Join Date: Sep 2000
Location: Irvine, CA
Status:
Offline
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My brother bought a new iPod 2G shuffle and is trying to sync it with his Windows XP Acer laptop. It does not sync. It says that it is synching but it does not do anything. However, upon using the iPod reset utility ( http://support.apple.com/kb/HT1238), it does sync upon a 1st time. However, disconnecting and reconnecting the shuffle doesn't resync the shuffle again. Only using the iPod reset utility does it sync a first time again.
(Last edited by mindwaves; Apr 9, 2009 at 09:46 AM.
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{{{ mindwaves }}}
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Administrator  Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
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Silly question, but does he have the latest version of iTunes (for Windows, obviously) installed? These new Shuffles are new enough that slightly older versions of iTunes may not properly recognize them yet.
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Glenn -----
OTR/L, MOT, Tx
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Moderator Join Date: Sep 2000
Location: Irvine, CA
Status:
Offline
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Yeah, he does. And it is the 2G shuffle and not the 3G (the newest one) shuffle.
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{{{ mindwaves }}}
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Administrator Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
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Oh. A "new" 2G is a completely different situation. I'd say it may be an issue that's bad enough to take the iPod back and get it replaced.
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Glenn -----
OTR/L, MOT, Tx
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Posting Junkie
Join Date: Nov 2000
Location: in front of my Mac
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Any USB hub in between? Has he tried using different USB ports or removing any other USB devices?
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Moderator Join Date: Sep 2000
Location: Irvine, CA
Status:
Offline
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From another board, someone suggested to enable disk mode on the shuffle and everything works! Hope that this helps other people.
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{{{ mindwaves }}}
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Administrator Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
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That's just freaking bizarre, but if it works, I'm glad!
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Glenn -----
OTR/L, MOT, Tx
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