[ajprice]

My boss has entered the world of iPhone 4, upgrading from his 3G. He was up late lastnight backing up, transferring SIM and syncing the new phone as you should. He didn't have MobileMe before and registered for it lastnight, and apart from about 5 contacts, he doesn't use the Address Book on his Mac, and entered people's numbers on the 3G iPhone itself. On the iPhone 4 only the 5 contacts in the Address Book have synced.

With apps, the app software has transferred, but some of the saved data hasn't. One of them is a dictaphone app called Speak Easy (??), the app is there but the saved messages aren't, they must still on the old iPhone. I'm guessing the app saved data is due to the individual apps and not to do with syncing, but I'm not sure.

Any ideas for both issues? He really doesn't want to enter his contacts manually on the new phone.

[ajprice]

Contacts is fixed, thankyou google - Apple - Support - Discussions - Sync iPhone contacts to Address Book ...

Just the app data to sort out now.

[ibook_steve]

It's not clear from your message whether he is doing an actual restore from backup of his old device or just reinstalling apps. If you just reinstall apps on a different device, saved data won't be there. You need to wipe the device (restore) and then select to restore from an existing backup to transfer saved information.

Personally, I hate this because if you delete an app from your device, the save data is deleted as well. With my old 8 GB iPod Touch, I would regularly want to erase apps to save space and possibly reinstall them later with the save information intact (my progress in a puzzle game, for example). Not possible.

Restore from backup is the only way to transfer save information.

Steve

[ajprice]

He synced and backed up the old phone, unplugged it, plugged in and synced the new phone, all the apps are there but no saved data. Also, none of the text messages transferred to the new phone either. He's not that fussed in the grand scheme of things, getting the contacts across was the main thing.

So sync won't put the app saved data on but restore from backup will?

[ibook_steve]

Originally Posted by ajprice 

He synced and backed up the old phone, unplugged it, plugged in and synced the new phone, all the apps are there but no saved data. Also, none of the text messages transferred to the new phone either. He's not that fussed in the grand scheme of things, getting the contacts across was the main thing.

So sync won't put the app saved data on but restore from backup will?

Correct. Sync just copies your apps to the new device (and creates the backup). Restore does a complete copy of the previous device, save data and all. When you first attach a new device in iTunes, it should ask if you want to restore from a backup. That's what he should have done.

But he can restore again from iTunes if he wants to bring over the saved data, assuming he has the backup from the previous device (check the Devices tab in iTunes preferences).

Steve

[ajprice]

Thanks for this ibook_steve, he has done a restore from backup this morning and everything is on the new phone now, text messages, saved Speakeasy recordings.. big thumbs up from me for the help