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Need Outlook 2007 expert: free/busy time not showing
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Moderator  Join Date: Oct 2001
Location: San Jose, CA
Status:
Offline
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As usual when I mention I have my Mac on the corporate network, I get the lecture about security, not policy, blah blah blah, so IT hasn't helped me with this problem. Hopefully someone here can.
I use XP in Parallels with bridged networking, so I get my own internal IP address for the VM, and we just moved up to Office 2007 (finally!). Everything works fine except the free/busy notification in the Scheduling Assistant when I try to set up a meeting, so I don't know what people and rooms are available. It always shows no information. After a Google, I turned on logging, and found that it seems like I am not connecting to the autodiscover server. I don't know why. I have access to all internal resources fine through the VM.
Anybody who knows more about Exchange servers and autodiscover can help me? What can I try out to try to fix this on my end?
Steve
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Celebrating 10 years and 4000 posts on MacNN!
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Moderator Join Date: Jun 2000
Location: We come from the land of the ice and snow...
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Online
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I have no idea, other than using Entourage. Your IT dept sucks!
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Moderator Join Date: Oct 2001
Location: San Jose, CA
Status:
Offline
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Originally Posted by andi*pandi 
I have no idea, other than using Entourage. Your IT dept sucks!
You think I don't know that? 
I have not been able to get Entourage working at all with our network.
Their solution now is for me to completely reinstall Office, which I may do. I was just hoping somebody here might be familiar with the million and one settings and options in Outlook, one of which I might have set incorrectly, causing the scheduling assistant to fail.
Steve
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Celebrating 10 years and 4000 posts on MacNN!
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Moderator Join Date: Dec 2000
Location: Polwaristan
Status:
Offline
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Is cached mode on or off? I'd try turning it off. And Windows firewall if it is on.
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Fresh-Faced Recruit
Join Date: Sep 2010
Status:
Offline
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If your Virtual machine is not part if the domain where the Exchange server(s) are then your machine isn't trusted. Therefore you are probably being denied access to the free/busy service. Security is working as it should.
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Administrator  Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
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Whether or not Exchange Security is "working as it should," the IT folks should have set that machine up as being within the trusted domain. If it's as simple as this, they should be able to fix it in a few minutes.
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Glenn -----
OTR/L, MOT, Tx
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Moderator Join Date: Oct 2001
Location: San Jose, CA
Status:
Offline
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I finally solved this issue! It has to do with the way that Outlook 2007 accesses the information, which is different from the way Outlook 2003 did it. Add a key to your registry following the steps here:
Scheduling Assistant in Outlook 2007 Doesn't Work | eHow.com
However, there is a major typo on that page. The key name should be "UseLegacyFB", not "UseLegacyFC". With this key, my free/busy works again!
Steve
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Celebrating 10 years and 4000 posts on MacNN!
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