Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > News > Mac News > Microsoft posts workaround for iOS 6.1 Exchange problems

Microsoft posts workaround for iOS 6.1 Exchange problems
Thread Tools
MacNN Staff
Join Date: Jul 2012
Status: Offline
Reply With Quote
Feb 12, 2013, 05:03 PM
 
Microsoft has posted a support document explaining how to work around trouble with Exchange support in iOS 6.1. "When a user syncs a mailbox by using an iOS 6.1-based device, Microsoft Exchange Server 2010 Client Access server (CAS) and Mailbox (MBX) server resources are consumed, log growth becomes excessive, memory and CPU use may increase significantly, and server performance is affected," the company begins. "Additionally, Office 365 Exchange Online users receive an error message that resembles the following on an iOS 6.1-based device: 'Cannot Get Mail The connection to the server failed.'"

As a temporary solution, Microsoft suggests not handling Calendar items (such as meeting requests) on iOS 6.1 devices. If an Exchange-related error message pops up, the company urges people to reboot an iOS device immediately. Should that fail, it's recommended that people remove and recreate a device's partnership, create a custom Exchange throttling policy for v6.1 users, and/or block v6.1's access to Exchange entirely. Microsoft concludes that it's working with Apple to fix the bug. If an Exchange server operator runs into the glitch, the company proposes opening an enterprise support ticket with Apple.
     
   
Thread Tools
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Top
Privacy Policy
All times are GMT -4. The time now is 01:15 PM.
All contents of these forums © 1995-2015 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2015, Jelsoft Enterprises Ltd., Content Relevant URLs by vBSEO 3.3.2