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You are here: MacNN Forums > News > Mac News > Apple updates Certified Macintosh Technician program

Apple updates Certified Macintosh Technician program
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MacNN Staff
Join Date: Jul 2012
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May 31, 2013, 05:01 PM
Apple has updated its Apple Certified Macintosh Technician (ACMT) program for people aiming to service products under AppleCare warranties. Under the new terms, beginning on June 23rd, Apple says it should easier to both get and maintain certification. Technicians will no longer need to be recertified every year, and all exams will be available online, instead of forcing people to go to testing centers. When a test is done at a center, exam proctors will no longer be required.

Technicians will still need to get individual product certifications in some cases, for instance when dealing with iMacs. Apple is believed to be undertaking a major overhaul of its AppleCare policies, though changes have normally been expected to kick in in the fall. These could involve things like in-house repairs of iPad glass.
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Join Date: Dec 2005
Location: St. Louis, MO - USA
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Jun 2, 2013, 01:02 AM
Hmm, maybe this explains how the ONLY 3RD PARTY REPAIR CENTER (outside of the 2-3 apple stores, which don't count anyway since they ship all repairs to Texas) was able to expand to have a second store in our metro area, closer to my residence, even.

I will hands-down always take warranty repairs to a 3rd party b/c they don't look for reasons to reject any issues as covered by your warranty, you don't have to ship your machine out to a repair center and you save days be being a priority fix and no down-time for travel.

Supporting these places is to every Apple consumer's benefit, not to mention you'll likely have a more experienced, knowledgable person willing to help you rather than some 20-something college kid who's memorized most of the sales manual, some of the operations manual, and maybe looked at the cover for Apple product repairs.. (geniuses my arse!).
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Jun 3, 2013, 03:02 PM
There's nearly always a flip-side to every argument. The available 3rd party service location for a product may be certified, but shockingly bad at service. It happens. It has happened to me.

I dare say there are individuals out there that are completely happy with their support from the Apple stores, and would not hesitate to go back if the need arrises. Your personal bias is noted, but does not necessarily reflect the over all experience of many Apple customers.

I'm not saying 3rd party service options are a bad thing in general, just that they can be as hit or miss as any manufacturer's service location, arguably, more miss.

As far as Apple products goes, I can't recall the last time I needed service on anything.
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Jun 7, 2013, 08:51 AM
Actually the opposite is often the case when it comes to AASPs. I called one once who quite gleefully told me that they repaired OOW Macs bought from them first, then OOW bought elsewhere, then warranty bought from them, then warranty from elsewhere. They were also ruthless to a fault when it came to finding non existent liquid damage or software problems to fix so they could charge for repairs because their own OOW prices were way higher than Apple and the profits were therefore way higher than Apple was paying them in labour for warranty jobs.

Apple pricing for OOW repairs tends to be much better than AASPs. In the UK they often charge end users the same price they charge AASPs for the parts.
I have plenty of more important things to do, if only I could bring myself to do them....
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