Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > News > Mac News > Update: Apple acknowledges iOS 7 iMessage issue, working on fix

Update: Apple acknowledges iOS 7 iMessage issue, working on fix
Thread Tools
MacNN Staff
Join Date: Jul 2012
Status: Offline
Reply With Quote
Oct 2, 2013, 01:47 AM
 
Following widespread reports of iMessage issues for some users who have upgraded to iOS 7, the company on Tuesday said it was aware of the problem and working on a fix. The official statement from the company says the problem is affecting "a fraction of a percent" of users, but with Apple's enormous mobile userbase, this amounts to millions of people even if Apple's accounting is accurate. The problem seems most likely to strike those who upgraded after the first updates.

So far, Apple has issued two iOS 7 updates to fix issues, most of which have been minor in nature. The first was only available to the newest models of iPhones, the 5s and 5c, to correct a Touch ID sensor issue; the second patched a potential security flaw in how iOS 7 handles emergency calls. The new problem, as previously reported, involves users seeing unsuccessfully sent or received iMessages, or failing to "fall back" to SMS sending when iMessage doesn't work as expected.

Most affected users have been able to fix the issue by either turning the iOS device off and on again, or resetting the iPhone's Network settings after temporarily disabling Messages. The issue seems to have come up much more frequently after users upgraded to 7.0.2, and could be more prone to happen on iOS devices that are very rarely powered down, since a simple reset appears to clear the problem most of the time.

The fixes described appear to permanently cure the flaw for most affected users, but some have reported having to apply the fixes again after continued use. Most iOS 7 users are not seeing the problem at all.

"We will have a fix available in an upcoming software update," the company said in its statement. "In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users." Apple is known to be working on a 7.0.3 update which is expected to be released to the public in the near future.
     
Fresh-Faced Recruit
Join Date: May 2007
Status: Offline
Reply With Quote
Oct 2, 2013, 09:37 AM
 
About time they ackownledged how widespread this is.
     
Forum Regular
Join Date: Aug 2000
Location: OKC, OK USA
Status: Offline
Reply With Quote
Oct 2, 2013, 10:30 AM
 
Yep, and the small fraction includes all of my close friends with iphones who I have asked if they've noticed the send failure.
     
MacNN Editor
Join Date: Aug 2001
Location: Maitland, FL
Status: Offline
Reply With Quote
Oct 2, 2013, 05:06 PM
 
I quickly asked some of the staff here, and none of them have seen the issue on their devices. I'm not seeing it on my iPhone or iPad either. As noted in the article, Apple's iOS user base is so large that its difficult to assess how widespread the problem actually is just from anecdotal stories. Plus there are millions of users who have no idea what iMessages even are ...
Charles Martin
MacNN Editor
     
Mac Elite
Join Date: Jun 2006
Location: Pittsburgh
Status: Offline
Reply With Quote
Oct 2, 2013, 07:28 PM
 
I am experiencing this on a 5 and an ipad 4. very, very annoying.
     
   
Thread Tools
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Top
Privacy Policy
All times are GMT -4. The time now is 04:16 PM.
All contents of these forums © 1995-2015 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2015, Jelsoft Enterprises Ltd., Content Relevant URLs by vBSEO 3.3.2