Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > News > Mac News > Apple redesigns, simplifies Support Communities website

Apple redesigns, simplifies Support Communities website
Thread Tools
MacNN Staff
Join Date: Jul 2012
Status: Offline
Reply With Quote
Jun 20, 2014, 01:00 AM
On Thursday, Apple updated its user-forum Support Communities, making the front page simpler to navigate but again neglecting to create a mobile version for access from smaller iOS devices. The redesign offers a central text-entry box that doubles as both a search field (with dynamic suggestions) as well as a question input box (for existing members) that tries to match a user inquiry to existing discussions. At the bottom of the front page are areas for user tips, developer forums and tutorials.

Sub-forums now may have "carousel" hot topics or popular questions on their main page, and users may find it easier to narrow down the forum relevant to the question or solution they have. From the main page, users can search "new" discussions, use the "Activity" selection to begin tracking discussions of interest to them (there is even an option for email notification when new comments are posted in a tracked topic) and a "People" search to quickly find posts from a forum regular or friend.

While the new, more visually-oriented main pages could be seen as somewhat more mobile-friendly, Apple has yet to implement a solution that makes the text link-heavy forums themselves easily accessible to those on mobile devices. While users with full-size iPads may have less difficulty than those on iPhones, Apple has not yet offered any "mobile version" of the support forums oriented to touch devices, unlike many other online forums. The company would seem to prefer that users work with desktop or notebook computers on the forums, as they are very text-oriented.

Thread Tools
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Privacy Policy
All times are GMT -4. The time now is 12:23 AM.
All contents of these forums © 1995-2015 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2015, Jelsoft Enterprises Ltd., Content Relevant URLs by vBSEO 3.3.2