Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > News > Tech News > Google+ snags top spot in service index

Google+ snags top spot in service index
Thread Tools
MacNN Staff
Join Date: Jul 2012
Status: Offline
Reply With Quote
Jul 17, 2012, 05:39 PM
 
Google+ topped other popular sites in the American Customer Satisfaction Index E-Business Report. As Bloomberg details, Google+ tied socially-editable encyclopedia Wikipedia with a score of 78 out of a possible 100. Google's "social layer" attained higher customer satisfaction scores than Facebook, even though Facebook maintains an overwhelming lead in terms of user base.

The Index found that satisfaction with Facebook had declined from 66 in 2011 to 61 this year. The survey administrators attribute this largely to Facebook's continual alterations to its user interface, which are said to sometimes confuse and frustrate users. Users also expressed concerns about the company's privacy policy and an excess of ads. LinkedIn and Pinterest scored 63 and 69 points, respectively, while Twitter scored 64. Facebook's 61 puts it among the lowest five companies that ACSI measures. The Index is generated using interviews from about 70,000 customers.
     
   
Thread Tools
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Top
Privacy Policy
All times are GMT -4. The time now is 08:27 AM.
All contents of these forums © 1995-2015 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2015, Jelsoft Enterprises Ltd., Content Relevant URLs by vBSEO 3.3.2