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You are here: MacNN Forums > News > Tech News > Sprint closing 55 stores, 150 repair centers in cost-cutting scheme

Sprint closing 55 stores, 150 repair centers in cost-cutting scheme
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Mar 21, 2014, 07:48 AM
 
Sprint is closing a number of its stores and repair centers, in an effort to reduce its expenditure. Part of cuts revealed by Sprint in January, the SoftBank-owned carrier laid off a total of 330 technical consultants, shutting down 150 service and repair centers in the process, as well as closing 55 stores deemed to be performing under expectations.

Before the lay-offs, Sprint had between 2,000 and 2,500 technicians across the United States, a company representative told CNET, and it will not be the last of the cuts. The carrier previously advised to the Kansas City Star it would be cutting roles in customer care centers and unprofitable or low-profit retail stores, with an update this week revealing it will be getting rid of around 1,550 customer service jobs.

Sprint representative Mark Bonavia told the report the cuts would disturb the customer experience as little as possible. Not all stores can service a customer's phone at the location, so customers will be sent to an alternate "sister store" up to a 45-minute drive away. "We wanted to drive traffic to service and repair centers that were strong, and close ones that didn't operate as well," advised Bonavia.

Its most recent quarterly results showed the carrier was still operating at a loss of over $1 billion, though it still manages to retain a subscriber count of 53.9 million in the quarter, and counts smartphones as making up 95 percent of postpaid sales.
     
   
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