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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Consumer Hardware & Components > Cannot install software on my visor neo

Cannot install software on my visor neo
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YOP
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Join Date: Feb 2002
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Aug 22, 2002, 12:38 AM
 
I am a newcomer into the PDA world, and I encounter a big problem..

I tried hotsync on my visor neo with palm desktop 4.0. It worked fine. However, if I tried to add some applications into the installation list, the connection lost after a long time and the application was not installed. I also tried palm 2.6.3 in classic mode, even worse.. I could not complete the sync even I didn't install any new application.

Any idea? thank you for your help..
     
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Join Date: May 2002
Location: Ontario, Canada
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Aug 22, 2002, 11:30 PM
 
Hi, my friend had a simliar problem with his Visor Basic. Try doing a hard-reset. This will wipe your RAM clean, so you'll lose all your data. If you can't even sync your data, buy a back-up or flash module (not too much $$$ anymore) and back it up to that then hard reset.

Hope i was of some help, if that doesn't work, talk to me on aim or icq.
     
YOP  (op)
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Join Date: Feb 2002
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Aug 23, 2002, 02:34 PM
 
I tried hard reset before, and it didn't work.
here is my log file error message

Loading “Install Conduit”
Conduit “Install” version 3.0.0
Sync type is Fast
Failed to install noah_lite.prc
- Lost the connection with the handheld device.
- Lost the connection with the handheld device.
synchronization failed
Lost the connection with the handheld device. 8/23/02 3:29:32 PM
----------------------------------------------------------------------------------

BTW, I used the USB craddle, and it works when i install smaller application
(<10k) but failed for larger apps. I think my hotsync is a bit slow. Could any of you tell me what's the typical time for hotsync? Thanks !
     
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Join Date: May 2002
Location: Ontario, Canada
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Aug 28, 2002, 04:14 PM
 
well that's all i can think of. where did you get it?
     
   
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