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The Dude · Oct 7, 2002, 12:59 AM

Hi all.

I picked up an iPod remote for my original 5GB iPod and to my dismay, it doesn't work.

Upon closer inspection, I noticed that the headphone jack has a gap in it that broke off some months ago. But it doesn't seem like this would be the problem, for it was just plastic and nothing else.

What should I do? These batch of iPod's came with a mere 90-Day warrenty, so would going to Apple be wise? Should I consider picking up a new one (if the repair costs are too high)?

HELP!

Samy · Oct 7, 2002, 05:07 AM

Hi THE DUDE,

when I first used my remote on my 10 Gig iPod it wouldn't work. I had to force (I mean gentle force! Don't break it!)it in the jack until there was a clicking noise. From there on it worked just fine! Maybe it works for you too!

Enjoy the remote working!

hardcat1970 · Oct 7, 2002, 07:28 AM

the dude, all original ipods'warranty have extended to one year, so you might want to contact apple for a replacement.

go to this address and enter your ipod' serial number there, yours should still under warranty.

https://depot.info.apple.com/ipod/index.html

Robster1958 · Oct 7, 2002, 10:36 AM

rather than brute force, my trick is to twist it as you push it in; almost like you would be screwing it in.

it seems very common that people initially don't think the remote works. it must be seated all the way in.

The Dude · Oct 7, 2002, 12:45 PM

Originally posted by hardcat1970:
the dude, all original ipods'warranty have extended to one year, so you might want to contact apple for a replacement.

go to this address and enter your ipod' serial number there, yours should still under warranty.

https://depot.info.apple.com/ipod/index.html

Thanks for all the replies, when I get home I'll make a few calls and such.

About the link, it won't go through. After a little exploring of Apple's support pages, the link that they have is http://depot.info.apple.com/ipod/ and even that won't go through.

Very odd indeed...

hardcat1970 · Oct 7, 2002, 01:29 PM

the ipod service page has been down for almost five days now, i don't know what is going on with them. My colleague sent her ipod last week for repair and still has yet to receive a replacement. I guess a lot of people have sent in their ipods, perhaps?

The Dude · Oct 7, 2002, 07:44 PM

The page appears to be up now, but nowhere do I see any fields to enter a serial and gain warranty information. Also, I can't seem to find any place to enter or file a claim for repairs.

Any ideas?

hardcat1970 · Oct 7, 2002, 09:08 PM

just follow the previous link that i gave you, you have to have an apple id beforehand, after you enter your apple id and password, it will lead you to a product service page where you will enter your product serial number, purchase date...etc.

The Dude · Oct 8, 2002, 11:50 AM

Originally posted by hardcat1970:
just follow the previous link that i gave you, you have to have an apple id beforehand, after you enter your apple id and password, it will lead you to a product service page where you will enter your product serial number, purchase date...etc.

Well, if you say so. But when I entered my Apple ID it said that it didn't have any information on me or something along those lines.

Perhaps I shouldn't use my ADC account for that? Should I make yet another account?

G4ME · Oct 8, 2002, 01:59 PM

well I am getting my remote for the first rev ipod and it should be here either tomarrow or the next day, i will make sure that it is all the way pushed in and hopfully it will work.

Tristrami · Feb 8, 2003, 08:55 AM

This was a great post. thak you. solved my problem.

leperkuhn · Mar 5, 2003, 05:50 PM

Originally posted by Samy:
Hi THE DUDE,

when I first used my remote on my 10 Gig iPod it wouldn't work. I had to force (I mean gentle force! Don't break it!)it in the jack until there was a clicking noise. From there on it worked just fine! Maybe it works for you too!

Enjoy the remote working!

Hey thanks! I just bought mine from the "save now" section (refurb) Although I've never had any problems buying refurbished stuff (i've definatley saved hundreds) I always worry. However, I guess that since everything is inspected individually, it would be less likely to be broke. Anyway, good tip, and thanks.