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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Consumer Hardware & Components > Dead HD and what to do now...

Dead HD and what to do now...
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Join Date: Jun 2001
Location: London, UK
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Dec 16, 2002, 02:23 PM
 
Yesterday I was using my mac and it became unresponsive and froze during web browsing. I reset it but it hung on the happy mac and the HD made continuous clicking noises. Powered off and on, same thing, but just a grey screen this time. I took the drive out and put it into a 20SC drive case, and sure enough, after spinning up it will go into an endless "click-clunk" routine when it should initialize the heads.

The drive is a Seagate Barracude ATA II 30.6GB. I know someone else with the same drive, so I thought I might like to try switching the circuit boards to at least get my data off it (which I would quite like to do). However, since the drive is still in warranty until 2004, I do not want to jeopardise my opportunity for a free replacement, especially since this may not even get the drive working.

How strict are companies about getting out of warranties? All that it says on the drive is "Product warranty is void if the top cover, or any seal or label is removed, or if the drive experiences shock in excess of 300 Gs." To get at the circuit board I need to unscrew at least two torx screws - there is a "Seashield" cover to make things harder though...

If I used latex gloves (to avoid fingerprints) and undid the screws carefully through a thin fabric (and put everything back very carefully), do you think they would be able to tell I'd tampered with it? Im not removing any seals as such, so hopefully it doesnt even void anything.
     
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Join Date: Oct 1999
Location: Zurich, Switzerland
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Dec 17, 2002, 01:11 AM
 
If your drive is going "ka-chink ka-chink," then you have a mechanical failure that a different board is not likely to fix. Besides, it is my understanding that the boards are not directly interchangeable, since the EEPROM on the board contains information about dead blocks and whatnot, information that is specific to that disk.

You have two choices now: send in the drive for warranty replacement and lose your data, or send it to a data recovery service, which will cost you about as much as a new base-model PowerBook, assuming they're successful. (Nicely enough, data recovery services have agreements with drive manufacturers to honor the warranties, so after recovery, you can send in the failed drive for warranty replacement.)

tooki
     
   
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