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schep · Dec 28, 2002, 10:32 PM

It just keeps reseting and never gets past the apple sceen. if i connect to the computer it doesn't react, putting it in firewire mode doesn't help either, iPod update doesn't see it. Pleease help me

I am on a 500mHz slot loading iMac running x.2.3 and the broken ipod firmware is 1.2.1

Leia's Right Bun · Dec 28, 2002, 11:27 PM

Call Apple right away.

schep · Dec 29, 2002, 11:11 AM

I haven't called apple yet but it tryed connecting to the computer in forced firewire mode and ipod update saw it.
but i got this

Leia's Right Bun · Dec 29, 2002, 12:46 PM

Better not tell Apple you are using a theme or that tech support call will end in a real hurry.

Peter · Dec 29, 2002, 03:36 PM

im having the same problem (dead iPod) ... wtf is forced firewire mode? explanation please

schep · Dec 29, 2002, 04:15 PM

Originally posted by PeterClark2002:
im having the same problem (dead iPod) ... wtf is forced firewire mode? explanation please

reset (menu + play) then hold down ff & rw

Peter · Dec 29, 2002, 04:21 PM

nope that didn't work ... it is as dead as a dodo, ah well it is being picked up by Apple tommorow

GORDYmac · Dec 29, 2002, 09:14 PM

I had a similar problem. I made a trip to the Atlanta Apple Store and it works fine after they did their vodoo. I tholugh it was happening again, but when I switched FireWire ports it worked fine. So, my suggestions would be (1) switch ports, and (2) get to the Atlanta Apple Store--if you're in SC, that's the closest.

Good luck.

schep · Dec 29, 2002, 09:57 PM

Ok, i restarted my iPod in forced firewire mode and connected to my iMacs second firewire port and it showed up on the desktop (not in iTunes, which isn't to uncommon for me) and when i did a reset to get out of firewire mode and it started up correctly. I think my battery might have eventualy rundown completely and a hard reset then set it straight. I'm going to let it charge over night and try to put my stuff on it tommorow.

MickS · Dec 30, 2002, 04:31 AM

Originally posted by schep:
I'm going to let it charge over night and try to put my stuff on it tommorow.

I had a problem with a dead iPod (my second one - bad disk on the first one) that wouldn't do anything, not even charge, when plugged into my firewire port. I connected it to the mains using the iPod power adapter and it charged without any problem. I've had no problems with it since. It would appear that a completely dead battery can't be charged from a TiBook

Peter · Dec 30, 2002, 04:55 AM

well ... I got my 10Gb iPod for Christmas, it worked would not recharge so Apple said sorry and are sending me a brand new one

thats why I chose Apple

schep · Dec 30, 2002, 08:47 AM

Originally posted by PeterClark2002:
well ... I got my 10Gb iPod for Christmas, it worked would not recharge so Apple said sorry and are sending me a brand new one thats why I chose Apple

sure thats only if you break it with in 9 months of purchase. i got mine last christmas

schep · Dec 30, 2002, 08:36 PM

Ok My iPod works correctly now

Peter · Dec 31, 2002, 04:15 AM

Originally posted by schep:
Ok My iPod works correctly now

lucky you ... Apple are sending me a new iPod but are not asking for my broken iPod back!

schep · Dec 31, 2002, 03:10 PM

Originally posted by PeterClark2002:
lucky you ... Apple are sending me a new iPod but are not asking for my broken iPod back!

So YOu have are going to get a working iPod from Apple but will get to keep the broken one. You'll be the lucky one if the brocken one ever decides to work

Peter · Dec 31, 2002, 05:47 PM

Originally posted by schep:
So YOu have are going to get a working iPod from Apple but will get to keep the broken one. You'll be the lucky one if the brocken one ever decides to work

yes but I can use the broken iPod as a cool thingy