[DAlex]

I phoned Apple customer care here in the UK to ask if my battery is defective and therefore covered by warranty.

The problem was: if left to play continually it WOULD give 10 hours, but as I use it everyday for the train journey to work and back (30 mins each way), and was switching it completely off in between, the battery would be flat after 4 hours (max) of use. Also if fully charged on a Friday, by Monday it would be flat even if not used.

Additonally it was getting hot when plugged into my G4 733, but not when using the mains adapter.

The tech support/customer care said no that was not normal, arranged a courier to collect it within the next 48 hours and it will be returned in 5 to 10 days when repaired.

Looking forward now to having better battery life!

DAlex

[scaught]

youre within warranty, right? mine dies if i dont touch it for a couple days too. but mine is a first generation ipod.

[CatOne]

Originally posted by DAlex:
I phoned Apple customer care here in the UK to ask if my battery is defective and therefore covered by warranty.

The problem was: if left to play continually it WOULD give 10 hours, but as I use it everyday for the train journey to work and back (30 mins each way), and was switching it completely off in between, the battery would be flat after 4 hours (max) of use. Also if fully charged on a Friday, by Monday it would be flat even if not used.

Additonally it was getting hot when plugged into my G4 733, but not when using the mains adapter.

The tech support/customer care said no that was not normal, arranged a courier to collect it within the next 48 hours and it will be returned in 5 to 10 days when repaired.

Looking forward now to having better battery life!

DAlex

EXACTLY the same problem I was having with mine. I returned it after 364 days, they checked it out, and gave me a brand new 5 gigger :-D

[jules]

I have had the same problem with 2 original 5 gig iPods..the second one, used only for a week is back at Apple right now.

[DAlex]

Originally posted by scaught:
youre within warranty, right? mine dies if i dont touch it for a couple days too. but mine is a first generation ipod.

Yep first generation too, give apple a call and see what they say, you mightbe lucky if your warranty is gone as it is poor performance.

You can only try!

DAlex

[satchmo]

Originally posted by CatOne:
EXACTLY the same problem I was having with mine. I returned it after 364 days, they checked it out, and gave me a brand new 5 gigger :-D

Is this the best strategy if one purchased an iPod via Apple's online store?(Compusa purchasers have that TAP program)

Perhaps 1 day before the warranty is up is a bit close, but sounds like a good way to continually upgrade one's iPod. Who knows, by this time next year the 5 gigger won't be available so they'll have to give me a 10 gigger!

[CatOne]

Originally posted by satchmo:
Is this the best strategy if one purchased an iPod via Apple's online store?(Compusa purchasers have that TAP program)

Perhaps 1 day before the warranty is up is a bit close, but sounds like a good way to continually upgrade one's iPod. Who knows, by this time next year the 5 gigger won't be available so they'll have to give me a 10 gigger!

Heh.

I was told at the time of exchange that my "new" warranty would be 90 days from date of exchange or 1 year from purchase of the original iPod... whichever was later. So obviously the former is later for me, by 89 days or so. So your plan won't work.

I also asked about paying extra and trading up to a larger iPod. I was told this wasn't possible, because they had special exchange stock which was used in 1:1 trades for warrantied pieces. It made sense as he brought it out and it was in a different box -- just the iPod only (no fancy box, no headphones, nothin'). They obviously have a few brand new ones sitting in brown boxes in the back for exchanges.