[dencamp]

OK, I have a six month old ipod (10 gig) and yesterday it just stopped. The screen is blank, nothing is working. It was kept in a padded case, never dropped or mistreated.

Now its only six months old, but the warrenty is only 90 days, what are my options. Any ideas?

Thanks in advance...

[Peter]

Have you tried resetting the iPod?

[dencamp]

I'm not sure what you mean. I have attempted to plug it into my ibook and it does not recognize the ipod so I can't manipulate it at all. Is there a different way to reset the ipod?

[Spliff]

Apple has a forum devoted to the iPod. Do a search there and you'll find your answer. I'd tell you myself, but I don't own an iPod Not yet, anyway.

Also, I thought iPod's have a one-year warranty. If the reset thing doesn't work, I would just call Apple and tell them your problem. Act as if you thought it had a one-year warranty. You might get lucky.

[Spliff]

Here, I found this in Apple's iPod forum:

RE: YIKES! my ipod died!(?)!
(msg # 1.: Posted Jan 19, 03 2:24 pm)

try holding down menu+play for 10-20 seconds, this may reset it

you say it is about a year old...

if it is still less than a year old call apple and get it fixed before your warranty expires, i've now had two ipods replaced under warrranty due to battery problems

if it is over a year try calling apple anyway: if the problem started after less than a year then say so, be polite but firm, and maybe they'll replace it for you

[schk]

actually your ipod should have had its warranty extended to 1 year. the current warranty period on new ipods are 1 year, and i know that apple had automatically extended the warranty for older units. so try calling applecare and see if they will fix/replace it for free before doing anything to it.

[Burn]

All the steps are here

http://docs.info.apple.comarticle.html?artnum=60950

[dencamp]

Thanks for the help, I tried resetting it but no luck... I guess I'm going to send it back to apple then.

Burn, I couldn't open the link you provided.

[Burn]

Go to this page

http://www.info.apple.com/

Enter 60950 in the Search Support field and hit Go.

A couple links will be found - select the one that says iPod Not recognized in iTunes or Finder

Am I allowed to post an AppleCare Knowledge Base article here?

[kangolo]

are you sure its charging, i know someone else who thought it was dead - it turned out that just the firewire cable was knackered - so nothing could see it and the screen wouldnt work as it couldnt recharge.

[Jerommeke]

Please think... what has happened since the last time it was working. Could the pins inside the iPod be stuck or something? 9I read something about it @ iPoding.com)