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donny31 · May 31, 2003, 08:08 AM

I have a 10 gig ipod which keeps freezing. it will work fine then a few songs in, when i try and press the advance key to go forward a few tracks, it freezes. This sucks, b/c I use the ipod to run with and it happens in the middle of a run. I have updated and restored the ipod --any other thoughts? will apple replace it if there is something wrong, if i call them?

j a s 0 n · May 31, 2003, 11:08 AM

if your warantee is not expired, of course you can get a refund or exchange from Apple, or the place which you bought your iPod.

schk · May 31, 2003, 11:23 AM

you don't even need to call apple to get an ipod service. just fill out the forms here:

http://depot.info.apple.com/ipod/

donny31 · Jun 1, 2003, 10:53 AM

Originally posted by schk:
you don't even need to call apple to get an ipod service. just fill out the forms here:

http://depot.info.apple.com/ipod/

Thanks for the site --i filled out the form --whats the chances of getting a new ipod if they find its broken?