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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Consumer Hardware & Components > Griffin iTrip customer service?

Griffin iTrip customer service?
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Junior Member
Join Date: Mar 2003
Location: UK; Australia
Status: Offline
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Jun 17, 2003, 07:08 PM
 
Has anybody ordered an iTrip? Received it yet? Had any problems with the company? I'm just trying to find out if my increasingly long wait for my iTrip to be shipped is typical. They also just mailed me to say they can't ship to a PO Box - why not, like what does it matter to them???

I'd also like to hear from those who have got their iTrip - is it any good after all? If it turns out to be a turkey I may just cancel and forget it.
     
Mac Elite
Join Date: Oct 1999
Location: No frelling idea
Status: Offline
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Jun 17, 2003, 09:24 PM
 
Different people are experiencing different things, it seems, although I think the majority of it is what people are expecting. Some want crystal clear sound as if you were playing a CD. I can tell you that if that is what you expect you're barking up the wrong tree, a transmitter no matter what brand is not going to give it to you.

I personally love the iTrip, it has increased my usage of my iPod. Sound quality is good, sometimes after a rain a station is broadcasting a stronger signal and I get interference from a preset station which I usually did not, or when traveling I'll have to switch to another station when I get closer to a source station transmitting on or near the station I have the iTrip set to. Or there is just drift on the station that day. My point is there will always be a few things that may effect the sound quality of your music, but I should also point out that I also get clear sound in the same location and station were I previously had static. There is just a lot going on. The iTrip has it's strength in the fact that you can select from 100 station and it is digital which means it won't drift off the station you set it to like an analog solution. You also discover tricks to get better sound out of it, so be ready to experiment some with stations and volume settings. I would try setting 3 or 4 presets on my radio and if one is bad at a particular time of day just change it. Good luck. Oh, and maybe you should try different retailer.
     
Junior Member
Join Date: Sep 2002
Location: UK
Status: Offline
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Jun 18, 2003, 07:24 PM
 
I have had great experience with the Griffin technical support in regards to the iTrip. I pre-ordered an iTrip in mid-march and recieved it at the beginning of June. Unfortunately, it was a broken itrip that didn't function correctly. I emailed the support at griffin and within 3 days I had a brand new iTrip Fed-Ex'ed to me all the way in the UK. It now works great and I love Griffin.

Nothing but good news here.

"...because the people who are crazy enough to think they can change the world, are the ones that do."
     
Mac Elite
Join Date: Nov 2001
Location: Trafalmadore
Status: Offline
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Jun 26, 2003, 02:46 PM
 
Customer service has been excellent. Can't speak for the product. The 4th one I got finally transmitted across the room.
     
   
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