Welcome to the MacNN Forums.

Centris650 · 08:17 PM

I ordered a refurbed 10 gig ipod for $169 last Wednesday from the apple store. The ship date was 1-2 days. I was pretty psyched. Well Friday night I get an email saying it would ship before or on today. Well guess what I got today...another email stating that my ipod's ship date was delayed again and that I might not ever get it.

This really ticks me off. I'm wondering....

1) Is there anything I can do to ensure I get the product I ordered?

2) Have you gone through this before? If so what happened?

3) Are you currently in the same boat as me and if so what are you doing about it?

Centris 650
17 Years of Mac Loyalty and one unhappy customer.

Centris650 · Sep 16, 2003, 08:13 PM

Here's the email they sent me....

From: customerconfirm@group.apple.com
Date: Tue Sep 16, 2003 5:40:32 PM US/Eastern
To: ****************@mac.com
Subject: Your Order # **********

Dear Valued Apple Customer,

Thank you for placing your Apple Store Order **********

We need your response to continue processing your order.

Due to an unexpected supply delay, we are unable to ship the following
item(s) by the last date you were quoted:

F8737LL/A, REFURB IPOD FOR MAC 10GB-USA
will now ship on or before 09/18/2003

If you prefer, you may change or cancel your order anytime before it
is shipped. If you cancel your order, you will receive a prompt
refund.

If we do not hear from you or we cannot ship your order by the revised
date above, we are required by federal law to cancel your order and
issue a prompt refund, and we will do so.

Please inform us of your intentions by choosing one of the following
options and replying by email to <customerconfirm@group.apple.com>:

My order number is ____________________.
__ YES. Please continue processing my order.
__ NO. Please cancel my order and issue a prompt refund.

Alternately, you may call us at 800-676-2775 ext-56500,
Mon-Fri 8am-9pm, Sat-Sun 9am-6pm (Central).

We encourage you to visit http://www.apple.com/orderstatus or
http://store.apple.com/ and click the "Your Account" button to view
the status of your order.

We appreciate your business and apologize for any inconvenience this
delay has caused you. Thank you for shopping at the Apple Store!

videian28 · Sep 17, 2003, 09:55 AM

the exact same thing happened to me, here is what I did

called apple and canceled order

went to www.audible.com and got $100 off a new 10 gig ipod, with a one year membership there at $14 a month

not a bad deal at all

one catch.. they do not have any avaliable till 1 october, since they are selling so quick

Nebrie · Sep 17, 2003, 12:45 PM

Originally posted by Centris650:
I ordered a refurbed 10 gig ipod for $169 last Wednesday from the apple store. The ship date was 1-2 days. I was pretty psyched. Well Friday night I get an email saying it would ship before or on today. Well guess what I got today...another email stating that my ipod's ship date was delayed again and that I might not ever get it. This really ticks me off. I'm wondering....

1) Is there anything I can do to ensure I get the product I ordered?

2) Have you gone through this before? If so what happened?

3) Are you currently in the same boat as me and if so what are you doing about it?

Centris 650
17 Years of Mac Loyalty and one unhappy customer.

Of course, you're buying a refurbished unit. At that price, they're likely to generate a huge backlog. This happens frequently at many companies with something like this. There's nothing they can do about it as they wait for new refurbs to come in.

egleband83 · Sep 17, 2003, 02:21 PM

I totally feel your pain;

I ordered a 10GB ipod via my college comptuer store along with an ibook and printer to take advantage of Apple's great rebate offer for students right now. I received the printer and ibook on time, but its now been almost 6 weeks and still no ipod. I keep checking in with the store every week but they say that apple still has not shipped any to them and that I'm not the only customer in their store in this situation.

I'm starting to get really fed up with waiting this long. I also need to get it soon so that I can get my rebate forms sent off in time before the deadlines and all. I wish Apple would make up for the delay by sending me an ipod dock or something.

Matt

stndrddc · Sep 17, 2003, 02:28 PM

i ordered a new 20 gig last week, got the email saying it would ship on or before today. i havent heard anything yet. no email saying its been delayed again and no email saying its been shipped. so i guess ill wait til tonight to see what happens. if nothing happends tonight i will give them a call.

iHanhauser · Sep 17, 2003, 04:59 PM

I ordered a 10 GB ipod last Thursday, and its on or before shipping date was TODAY (17th)

It changed 10 min. ago to On or before
09/22/2003

THIS SUCKS ..... I should call them and make them upgrade me to the 20GB. Any chances of that

ihanhauser

Centris650 · Sep 17, 2003, 09:11 PM

Originally posted by iHanhauser:
I ordered a 10 GB ipod last Thursday, and its on or before shipping date was TODAY (17th)

It changed 10 min. ago to On or before
09/22/2003

THIS SUCKS ..... I should call them and make them upgrade me to the 20GB. Any chances of that

ihanhauser

Slim to none. You might get a bump in shipping rate (standard to 2 day) or free shipping but that's about it.

LtKernelPanic · Sep 18, 2003, 04:42 AM

I bought my first iPod (5GB) as a refurb last fall for 199. They sold out in under three days. It happens. Personally for that price I'd be willing to wait a few days. If you got bumped to the 18th then it'll ship today (Thursday).

iHanhauser · Sep 18, 2003, 08:35 AM

GOOD NEWS .... MINE SHIPPED, Even though it was supposed to ship on or before the 22.

Ihanhauser

Centris650 · Sep 24, 2003, 02:22 PM

WOOOO HOOOOOO! Last night my wife was checking our banking account and noticed that Apple finally charged my credit card for the iPod. Then I got an email this morning about the purchase. Finally after all day of checking my order status I called Apple and they said it was in process and would ship in 45 min or tomorrow. I should have it by this weekend or first thing Monday! Ahhh, to be an iPod owner...finally.

Chemmy · Sep 24, 2003, 10:37 PM

The Apple education sale is really making an effect right now.

The sale is almost over so people are saying "man I better just buy this thing." The 10gig is $269 minus $200 through the education program, so people who don't even want iPods are buying them for $69.

I got a job at my University's computer store today, and we have TONS of iPods, and a waiting list 12 people deep for 10 giggers.

I'd join you all in bitching about delays, but I got my Alubook today, so hooray.

Rain · Sep 25, 2003, 03:56 AM

Whoo-hoo my 10G shipped today (24th) and will arrive tomorrow!

This is so awesome because the original ship date was on or before 10/06! I ordered on Monday, if anyone wants to know

*skips around the room* heh

Link · Sep 25, 2003, 05:16 AM

well seeing as it's being solved so fast, I'll be here to congratulate you!!

them ipods are awesome, I have a 10gb myself and love it. While I don't use it for music much I find it pure insanity that I can have my entire music collection, all of my backups, my games, my programs, all of my toys and my pictures on that little device...

And then I can lay back, turn it on, read the news, check the weather, and read a good ebook.

CIA · Sep 25, 2003, 02:17 PM

Back in June I bought a 3G 30GB and a 1st Gen 5GB Refurb from Apple. 30GB for me, and 5GB for my girlfriends birthday. The 30 came lickity-split, but the 5G had delay after delay. Finally, they ended up shipping me a 2nd Gen 10GB model instead. So sometimes it's worth it to wait.
The 30 has since been sold on eBay and replaced by the nice new 40..... The 10Gb model is still rockin though.

Chemmy · Sep 25, 2003, 07:50 PM

Originally posted by Link:
I have a 10gb myself and love it. While I don't use it for music much I find it pure insanity that I can have my entire music collection, all of my backups, my games, my programs, all of my toys and my pictures on that little device...

Hahaha, what?

Rain · Sep 25, 2003, 08:28 PM

Alright, I'm no longer skipping around the room.

I was suppose to get my iPod before 12:00 today, but the damn FedEx truck never showed up.

What the H*ll are these shipping companies problem???? If you say you're gonna be here before a certain time, BE HERE!

Centris650 · Sep 25, 2003, 08:34 PM

Originally posted by Rain:
Alright, I'm no longer skipping around the room.

I was suppose to get my iPod before 12:00 today, but the damn FedEx truck never showed up.

What the H*ll are these shipping companies problem???? If you say you're gonna be here before a certain time, BE HERE!

Well, mine was still set for tomorrow by Airborn Express but I just found out I've got to go out of town tomorrow. I called and delayed the shipping until Monday. On the good side the reason I'm going out of town is to scope out a ski resort for work and will get to stay for FREE. No snow but I'm sure I'll have a nice time in the mountains!

Rain · Sep 25, 2003, 09:15 PM

I'm sure you're have a great time up in the mountains! The scenery is beautiful even without the snow

Oh and just saw the update from FedEx. My iPod is now in RANCHO CORDOVA CA - WTF??

a) where the heck is Rancho Cordova, and b) why did it leave Vancouver, CANADA????

I'm suppose to get it tomorrow...

Centris650 · Sep 26, 2003, 06:50 AM

Originally posted by Rain:
I'm sure you're have a great time up in the mountains! The scenery is beautiful even without the snow

Oh and just saw the update from FedEx. My iPod is now in RANCHO CORDOVA CA - WTF?? a) where the heck is Rancho Cordova, and b) why did it leave Vancouver, CANADA????

I'm suppose to get it tomorrow...

Maybe your iPod is going on vacation first? Catch a little sun and surf before heading into you waiting hands.

That is strange. I'd give FedEx a call.

pjmurphy · Sep 27, 2003, 08:02 AM

I ordered a 10G iPodwith my new PB back on the 17th. I rec'd my Powerbook but the iPod was supposed to ship by the 19th.

it did ship and the Airborne tracking info says "Picked up by Airborne on 09.19. (China)

Well, it has been a week and no shipping update.. called Apple yesterday and the rep told me a large supply of iPods are being held up in China for some unknown reason...

I asked if they were upgrading everyone's shipping and he stated they most likely would.

Plus, he reiterated that the rebate group will be "forgiving" given the unexpected delay..

Centris650 · Sep 27, 2003, 08:35 PM

Well, good news. My ipod is here! I had called Airborn Express to move my ship date to Monday but they showed up at my house on Friday afternoon...twice! My neighbor, an elderly widow, saw them and said she would sign for the package. Anyway, we arrived home today with my neighbor walking across the yard with a package. Needless to say I was excited!

The iPod I ordered was a refubished 2G 10GB ipod. I must say....I'm impressed! I've already synched it with my iBook and iTunes. I can't wait to really put this 'pod through it's paces!

OBTW, I named it Pod-N-Me. (Say it out loud)

It was my wife's idea.