[popstand]

Customer service these days is something of a lost art, and it is common to read people's complaints on this subject on these forums. I personally have had a run of horrible experiences (earthlink, sprintpcs, etc.), that is, until recently. I feel it's only fair to include a good word for a company that still does things the right way. First of all I am in no way affiliated with this company. I am just a new 12" PB G4 owner who needed some quality portable cables. I discovered these Zip-Linq retractables which are much smaller and niftier than Macally's clunkier line. I bought the full lineup (USB, Firewire, Phone cable, Ethernet). They are awesome, super tiny and compact. However I had a problem with the firewire cable. I think it was defective, and it didn't like talking to my external hard drive too much. After using it I experienced directory errors that my Mac disk utility wasn't able to repair. I had to download a copy of diskwarrior for $89.00 to fix the problem. I recently double checked that it was the cable causing the problems, and confirmed my suspicions. This was around midnight, and I thought I'd send Zip-Linq an e-mail letting them know about my problems, not really expecting much of a reply. Boy was I wrong! Check out this copy of the e-mail they sent me fifteen minutes later at 12:16 in the evening!

From: Rick Pedro <rpedro@cablesunlimited.com>
Date: Tue Oct 28, 2003 12:16:38 AM America/Denver
To: "'popstand@xxxxxxx.xxx '"
Cc: Bobby Acker <backer@cablesunlimited.com>
Subject: RE: Request for Contact us

Adam,

Hi my name is Rick Pedro. Thank you for brining this to our attension.
I will have our team of engineers look into this matter.

I am very sorry for your troubles. Let us refund your entire exspenses.
Please fax me your reciepts and e mail me your information so I can
have your check mailed to you. May I send you our Zip Linq Optical Mouse
at no charge, in appreciation to your informing us of this matter.

At your service,
Rick Pedro

He gets low marks for spelling but I've been burned by so many companies that I was shocked even to get a reply. This is some kick ass customer service! He's also offered to replace the cable at no charge. Sorry for the long e-mail but I'm so grateful for the incredible response that I felt like it was worth mentioning to you folks. Cheers!

[Freeflyer]

Nice, so many people only ever complain about customer service, so it's good to let everyone know about a company that you're happy with.

Glad to see someone is on the ball.

cheers,

j.

[SSharon]

It is great to hear about places like that.

I'll add that the people I have spoken with from newegg.com were all very helpful with all of my issues as well.

[::maroma::]

Bad customer service is one of my biggest pet peeves. It's just amazing to me how some companies treat their customers. And then those who treat their customers well, really stand out as top notch companies.

I am one of those people who will spend more money, and take more of my time, to do business with a company with really good customer service. As opposed to getting a cheaper product from a company that treats it's customers like garbage. This is one of the (many) reasons I am an Apple customer.

[popstand]

Hey all,
I just wanted to post an update on this thread. I received a box a few days ago from Cables Unlimited. Inside was a check for $105.00 and one of their nifty laptop mice with the retractable cable. I can't say enough about this kind of customer service, just thought you'd like to know.

[xylon]

Originally posted by popstand:
Hey all,
I just wanted to post an update on this thread. I received a box a few days ago from Cables Unlimited. Inside was a check for $105.00 and one of their nifty laptop mice with the retractable cable. I can't say enough about this kind of customer service, just thought you'd like to know.

I thought it was Zip-Linq... I'm confused.
edit: got it, Zip-Linq manufacturer, Cables Unlimited provider.

And did they refund your whole purchase? Not just the faulty firewire card??

This speaks volumes for this company and I may be checking out their offerings for my 17".

[Tomster]

Originally posted by SSharon:
I'll add that the people I have spoken with from newegg.com were all very helpful with all of my issues as well.

Happy to second that opinion. newegg is a rarity, low prices AND good service.