[Chewn]

Well my iPod just got replaced by applecare because the hard drive wasn't working. But to my suprise I opened the iPod package the LCD had a scratch, well a bunch of scratches in one area that made the area look white when you look at it in a certain angle., If it was a single scratched it would be o.k with it. I know that when the fix iPod they tend to give you a referb replacement but shouldn't the outer casing be like new. I only had the ipod for 3 months so i didn't scratch mine, I know its really picky and stuff but i just want to know what you guys would do.
Thanks..

[Maflynn]

Me, I would call to complain and demand one in better condition. There's no reason why you need to settle for an ipod that's worse off visually.

Mike

[discotronic]

I agree. Even a refurb should look like a new one.

[Josh Reid]

I don't even understand how Apple sees it fair to replace a damaged/unworking/whatev NEWLY purchased iPod with a refurbed unit. A refurb unit's retail price is less than that of a new factory unit. If you paid for a new factory unit and it arrives DOA, Apple will replace it with a refurbed (possibly scratched?) unit....but you paid for a NEW iPod, not a refurbed.

I think that if you purchased a NEW iPod and Apple can't fix it, they should replace it with a NEW iPod. If you purchased a refurbed iPod that develops problems and Apple can't fix it, then they should replace it with a refurbed unit.

Maybe this is standard practice in the consumer electronics industry, but as someone who had to have his "new" iPod replaced with refurbs THREE times, I think it's a seriously sh***y practice...

-Josh