I had my Viewsonic monitor die inexplicably, and had to pay to ship it for repairs (luckily it was still under warranty, so I didn't have to pay for the repairs themself). Good thing I had a smaller KDS monitor that I had recently purchased, because it took Viewsonic one and a half months to get me a new monitor. After calling them several times, they finally told me they would just send me a better model, since they couldn't locate an equivalent replacement. I just called to see if it had shipped, and it had, but not the monitor they promised.
I took a look into KDS (www.kdsusa.com) because it had been working excellently, sharper and clearer than my Viewsonic, with good color at a much lower cost. I found out that, if it was my KDS monitor that failed, they would have sent me a replacement first, and then I would use the box to send back the malfunctioning one. Talk about ease and speed. I wouldn't of had to pay for the new box to ship it in, and I would have had my monitor in 5 days, not one and a half months.
A sharp colorful monitor with better price and service... I'm going with KDS for my next monitor. Viewsonic, nevermore.