[fats277]

So I pack up my QPS Que Firewire CDR in the ugly pleather case to take to my parents for the holidays, get there, set it up, and now it's not functional

Here's what's going on:

If I turn it on, it just whirrs and clicks, and doesn't respond to the open/close button. When it's connected to the machine via firewire, it stalls the machine unless I force quit the finder. It won't load anything off a shutdown or restart, and if it does, the machine loses it while trying to load the data.

I did get it to respond after a hellish barrage of restarts and shutdowns and firmware upgrades, but I think that was all a coincidence.

Anyone have any ideas?

I think QPS has first graders handling their customer support, because this is the message I got from them:

Please contact are tech support at 1-800-559-4777 Thank you and have a nice
day..

Of course, they don't answer the phone and don't even play music to create the facade of actually being connected to their system.

If anyone has had success in dealing with QPS or knows of this type of drive ills, I'd love to hear about it...

thanks

fats277

[FixItAllNow]

You need to provide more information regarding the computer you are connecting the drive to. Unless you dropped the drive or otherwise mishandled the drive I doubt it is a problem with the drive.

[fats277]

This is true; last night I was more concerned with dealing with QPS rather than trouble shooting. It's connected to a Pismo PB 400 with 192 MB RAM, and the firewire firmware up to 2.7 (whatever the newest one is). I don't think it's a firewire issue b/c my other drive pops up. Toast is Deluxe, the latest upgrade. It really sounds like something is malfunctioning inside the drive, like it can't resolve what it's doing .....

There is a possibility that the drive got jostled in the bag on the one hour train ride that I took, but I'd hate to think that non strenous careful transportation in a protective case packed in a suitcase would lead to failure of the drive.

thanks for the reply....fats277

[Cipher13]

Did you put the cardboard thing in the drive tray that keeps it from moving?

Cipher13

[fats277]

of course not but I will in the future. Are there alternatives to the card board thing? I have the bad habit of thinking that devices are indestructable.

Either way, QPS should receive it tomorrow morning...

fats277

[Cipher13]

Only one - don't move it
LOL, I sorta do. I mean, I'm never gently with computer equipment, APART from external devices.
I treat PCI cards and RAM like they're indestructable... its the only way to go.
Otherwise you'll get nowhere
Its a common misconception that computer equipment is fragile... just tell that to a 9600!!

Cipher13

There's a cardboard thing you put in the drivetray to keep it from moving? Where is this? I have the Firedrive (8x4x32) but I dont think I've seen this cardboard thing.