Ok here is the whole story, It would not print I trashed all, reinstalled drivers, restarted got an error about quicktime,?, started with extensions off and got a shacking bomb,?, I have never had truble like this before, I did a system software restor, the computer has starteed up with only a few glitches like a pause in start-up and wiered poblems with OE like no text displayed in viewing window, I have not yet tried the download but I will. THANK YOU