It might not fix the problem, but if he has a 300 MHz machine, I'd definately recommend upgrading to at least OS 8.1. He could probably even handle OS 8.5+. And RAM's so cheap now, there's no excuse for not dropping some more of that into there. Anyway, System 7 is so blooming old, Lord knows what could be happening. We're on the brink of UNIX OS X here and he's running System 7? Nuh uh... :o