Mr, Foy
Thanks for the quick response, and I have to say your remarks are just good diagnostics, and I shoulda told ya what I've done when posting... Which was not smart, if more than stupid (less than stupid?)... anyway, originally it was connected to USB 1, which is the lower of the two as I recall, thru a Entegra hub4U, and yas, I did try connecting directly to the Imac usb ports, both 0 and 1, with no success.
Here's what a Canon rep emailed me that I also tried...Where it says Present, not installed were extensions that the Canon rep did'nt mention as being necessary that I wanted them to know were there. Canon instuctions follow>> my responses follow>
>>Check the following extensions and make sure they are all on.
>Software installed was from the CD, version 3.2, installer version 1.9
>>BJ Backgrounder
>Installed
>BJ Photo module
>Present, not installed
>BJ Printing module
>Present, not installed
>BJ support module
>Present, not installed
>>BJ PrintMonitor
>Installed
>>BJC3000
>Installed
>>BJC3000 Server
>Installed
>>BJC3000 USB Module
>Installed
>>Desktop Printer Spooler
>Installed
>>Desktop Print Monitor
>Installed
>>colorsync (Must be version 2.0 or higher)
>Installed version 3.0.2
>>Trash the the following files from Macintosh HD/System Folder/Preference Folder
>>BJC-PRINT
>Not Found I did a search of the drives using sherlock and no joy.
>>BJC-BACK
>Removed
>>Then open the BJ PREF folder and delete
>Not Found I did a search of the drives using sherlock and no joy.
>>BJC3000. pref
>Not Found I did a search of the drives using sherlock and no joy.
>>BJC3000 Server .Pref
>Not Found I did a search of the drives using sherlock and no joy.
>>Restart the computer. Select in the Chooser and try and print. Let me know
what happened.
>I get an error message stating "A file require for printing was not installed. Reinstall the print driver." I tried reinstalling the syatem software and then installing the Canon driver... still nothing.
>>Sincerely
I got one reply on another board from a user stating
>>The BJC-85 (portable) is hooked up to my Lombard 400 and I didn't have any problems with OS9. The printer worked perfectly right out of the box. However under OS 9.04 (installed on another drive) It exhibited "exactly" the same problems you are experiencing-Yes.....It is an extension conflict! I never did figure out which particular extension(s) was/were responsible!!<<
I've considered going back to OS9, but I wanted to see if anyone else had a fix before I took that step.
Other things I tried include connecting it to an in-laws wintel machine, just to be sure it was'nt a bizzare mechanical problem (some kinda gatewood machine) It worked there.... So I'm stumpted... O I did make sure that the power was on whilst trying all this stuff... even when printing to the windows machine. The Gateway seemed most useful with the power off; didja know they make wonderful doorstops? And I did not invent the internet, altho I did have an arpanet account in '76...
Originally posted by Don Foy:
Let's start with the stupid stuff (Not a knock on you, we've all done the stupid stuff. I've been a Mac network administrator for six years and I still have to force myself to check the stupid stuff).
First, you can see the Canon driver in the chooser. That's good. That means the software most likely installed correctly.
I don't think you have an extensions conflict. If you did, it would work with the base extensions. There are no known major bugs with the Canon drivers, and this would be a major conflict.
The first thing to check is is the printer on. Is it plugged in? Have you put the ink cartridges in correctly? If they are in wrong or not in the printer at all, it may not show up in the choser.
Is the printer correctly plugged into the computer? I'm assuming that you are connecting via USB and not some sort of adapter. If you are running the printer through a USB hub, try it without the hub. Plug the printer into the second USB port on the computer instead and skip the hub, just to see if you can print then. If you can, then talk to the hub manufacturer to see if you can get a replacement. If it's a MacAlly hub, throw it as far as you can and go get another. I recommend Asante, but there are other good hubs out there.
This is all rudimentary stuff, but I never know the level of the person asking the question, so please don't be offended if you are Steve Jobs brother in law or something or invented the Internet like Algore did.
If this doesn't help, post back. Maybe there is something else we can try or maybe someone else has had this problem and can shed more light on it.
Don
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And the thought of the moment is:
This space for rent....
[This message has been edited by Jake_Ahz (edited 08-19-2000).]
[This message has been edited by Jake_Ahz (edited 08-19-2000).]
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