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Western Digital Harddrive problems...
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Fresh-Faced Recruit
Join Date: Aug 2001
Status:
Offline
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I had an IDE 5400rpm drive from Western Digital turn bad this week - after purchasing it just 4 months ago.
After determining that the reseller would be of no help (30 day return policy) - I tried going to Western Digital's site.
NO Macintosh Utility/Troubleshooting software!
Trying to register on some part's of the site failed because I wasn't running a Windsows OS!! (which I was going into to read about their Warranty coverage details!!!)
Hostile responses to Mac users with WD harddrives posting into their user forums!!!
If I contact Western Digital tech support by phone for warranty repair - will they even help me? Would they go so far as to say no to warranty repairs because I use the harddrive in a Mac?
What other IDE drives are good? My friend like's IBM's.
Any suggestions anybody?
Steve
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Clinically Insane
Join Date: Apr 2000
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IBM's are second to none...
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Junior Member
Join Date: Jun 2001
Location: Schaumburg, IL
Status:
Offline
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I had a start up problem with an external WD 20 a little over a year ago. I contacted them by phone and they were very helpful.
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<TNproud2b>
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All Western Digital hard drives are Mac-compatible. It says it on the box along with a Mac logo.
The disk tools require DOS, however. 
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Fresh-Faced Recruit
Join Date: Aug 2001
Status:
Offline
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Actually, I bought it OEM so I didn't have a box.
Thanks for the help guys; I will contact Western Digital tech support tommorow to ask for help.
I had some very bad phone tech support about a year ago (from our favorite company - no less! ); so I'm shy when it come's to calling anyone.
[ 08-05-2001: Message edited by: srupert ]
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Fresh-Faced Recruit
Join Date: Aug 2001
Status:
Offline
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Originally posted by <TNproud2b>:
<STRONG>All Western Digital hard drives are Mac-compatible. It says it on the box along with a Mac logo.
The disk tools require DOS, however. </STRONG>
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Senior User
Join Date: Jul 2000
Location: Cleveland, OH, USA
Status:
Offline
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If it comes down to you needing to buy a new drive, I'd also recommend the IBM Deskstar series. They can't be beat in speed and reliability.
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