 |
 |
Fix HP "Pen Failure" OR Recommend New Printer? :-)
|
|
|
|
|
Mac Enthusiast
Join Date: Jul 2003
Location: USA
Status:
Offline
|
|
I've search online and the forum here but haven't been able to fix my printer (although it appears to be a common problem).
I'm using a 4.5 year old HP Deskjet 5150. This morning I got a "pen failure" message with blinking lights. I cancelled the job and the lights stopped blinking. But when I try to print, my printer utility after a while gives up says, "Jobs Stopped."
I tried a few things -- unplugging everything, resetting printer in Mac OSX System Preferences, and even changed the black and color ink cartridges.
Any thoughts?
I'm also open to printer recommendations? 
|
|
|
| |
|
|
|
|
|
|
|
Addicted to MacNN
Join Date: Jan 2003
Location: ~/
Status:
Offline
|
|
What does HP say? This sound like a printer issue, not related to your Mac.
|
|
|
| |
|
|
|
|
|
|
|
Mac Enthusiast
Join Date: Jul 2003
Location: USA
Status:
Offline
|
|
FWIW, I found this at the hp.com forum.
I tried hard resetting the printer.
On the first attempt to print after turning off/turning on (the printer), I'm getting an error message in the print utility, but it's gone about as soon as it appears so I'm not sure what it says. I did see the word "connection(s)" but I've checked the connections. BTW, I'm printing through Airport.
|
|
|
| |
|
|
|
|
|
|
|
Moderator  Join Date: Dec 2000
Location: Polwaristan
Status:
Offline
|
|
Try connecting directly in that case. See if the problem persists.
|
|
|
| |
|
|
|
|
|
|
|
Mac Enthusiast
Join Date: Jul 2003
Location: USA
Status:
Offline
|
|
Yeah, I should have thought of that. But I just checked, and it still didn't work.
|
|
|
| |
|
|
|
|
|
|
|
Mac Enthusiast
Join Date: Jul 2003
Location: USA
Status:
Offline
|
|
Okay, now we're getting somewhere, I think.
When I printed directly from the computer the other day, I didn't select the printer connected via USB, which is why it didn't work. I tried again today, and it worked (connected directly)
Also, I just ran Network Diagnostics and got a message, "Cannot connect to server," specifically, "hp deskjet 5100._riousprint._tcp.local" (for the printer connected via Airport).
But I'm not sure exactly what that means or what to do about it. Any ideas? :-)
(Last edited by TribeLeader; Mar 5, 2008 at 11:16 AM.
)
|
|
|
| |
|
|
|
|
|
|
|
Mac Enthusiast
Join Date: Jul 2003
Location: USA
Status:
Offline
|
|
Fixed!
Thanks to the info on this page, I found troubleshooting info at Apple.com.
Turning off and unplugging my AirPort Extreme Base Station fixed my problem. That was about the only thing I didn't try. I've done that for my internet connection before, but have never had to do it for the printer before.
Lesson learned.
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
 
|
|
|
Forum Rules
|
|
|
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
|
HTML code is Off
|
|
|
|
|
|
|
|
|
|
|
|
|
Top
