 |
 |
Printing issues - I'm at a loss
|
|
|
|
|
Professional Poster
Join Date: Feb 2008
Location: France
Status:
Offline
|
|
I have 10.5.6 on a Feb 2007 iMac. I am using a HP Photosmart C5180 All-In-One. The printer is connected to a USB hub and then to the iMac.
The printer doesn't print. No test page, not able to clean, no errors. Below is a screen shot of the printer status screen :
Trust me, the printer does not print even though it shows completed.
Under the HP Utilities I cannot even get the cleaning or test page to work. The funny thing was, is that we had this problem the other day, I fooled around for a bit trying new settings and got it to work again. Now, I'm not sure if this is since 10.5.6 or not. I tend to think no, but I'm not 100% sure. As with all such events, guarantee ran out about two months ago. 
So, expert HP printer troubleshooting gurus, what now? Disconnect, delete drivers, reinstall, what?
EDIT : swapped from a hub connection to direct on the iMac and managed to print 9 lines of a two page document. Tried different USB ports on the iMac with no luck.
Getting this when I try cleaning :
Reckon that the printer is dead after the 9 lines printing thing.
(Last edited by mattyb; Mar 15, 2009 at 07:55 AM.
)
|
|
XBL : Ze Veteran
|
| |
|
|
|
|
|
|
|
Administrator  Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
|
|
First thought: printer cable bad. Second, printer bad. This sucks, to be sure. Is the printer under warranty?
|
|
Glenn -----
OTR/L, MOT, Tx
|
| |
|
|
|
|
|
|
|
Moderator  Join Date: May 2001
Location: Hilbert space
Status:
Offline
|
|
Check the cable first.
Then I would try to print directly from camera and/or from a Windows PC. If that fails, you know the printer is at fault.
|
|
I don't suffer from insanity, I enjoy every minute of it.
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: Feb 2008
Location: France
Status:
Offline
|
|
I've been through every HP tech support doc pertaining to my printer and the Mac and I've managed to print the last three lines of a three page doc. Marvelous.
Not sure if its under guarantee or not, bought last May. Think that I'm SOL.
Cable eh? Sounds like it could be the culprit. I'll try and test with my MacBook, I don't have a Windows box in the house. I'll also try a memory card. Cheers for the advice guys.
Never know how much you need a printer until you don't have one.
|
|
XBL : Ze Veteran
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: Feb 2008
Location: France
Status:
Offline
|
|
Printing from a memory card worked. I'll get another cable and test it.
(Last edited by mattyb; Mar 15, 2009 at 09:51 AM.
)
|
|
XBL : Ze Veteran
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: Feb 2008
Location: France
Status:
Offline
|
|
Weirdness continues. Connected the printer to my MacBook, printed no sweat. 
I'm having some ' issues' atm on the iMac, hope its nothing serious.
|
|
XBL : Ze Veteran
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: Feb 2008
Location: France
Status:
Offline
|
|
|
|
|
XBL : Ze Veteran
|
| |
|
|
|
|
|
|
|
Administrator Join Date: May 2000
Location: California
Status:
Offline
|
|
Reinstall the HP drivers on the iMac. Go to the Install DVD/System/Installation/Packages and find the HP pkg. Afterwards, do a permissions repair for the heck of it.
|
|
|
| |
|
|
|
|
|
|
|
Professional Poster
Join Date: Feb 2008
Location: France
Status:
Offline
|
|
OK reader50, I'll give that a go. Cheers for the suggestion.
|
|
XBL : Ze Veteran
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
 
|
|
|
Forum Rules
|
|
|
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
|
HTML code is Off
|
|
|
|
|
|
|
|
|
|
|
|
|
Top
