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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Consumer Hardware & Components > What's wrong with this screen?

What's wrong with this screen?
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Jan 10, 2011, 08:12 PM
 
A friend just got this netbook only a month ago. Very little usage, no drops or compression. Thoughts?

     
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Jan 10, 2011, 08:25 PM
 
This isn't going to help, but that looks like drops or compression.

My theory would be there was something sitting on or near the trackpad and the display got closed on said item.
     
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Jan 10, 2011, 08:32 PM
 
Yeah, doesn't look like a software issue (i.e. what AKcrab said).

-t
     
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Jan 10, 2011, 08:36 PM
 
Definitely a crack in the panel at the top/middle.

Steve
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Jan 10, 2011, 09:31 PM
 
Could it have been caused simply by grabbing the netbook with fingers/thumb near the latch, just like we pick up unibody Mac notebooks?
     
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Jan 10, 2011, 09:31 PM
 
Send it back and get another one from HP....
     
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Jan 10, 2011, 09:51 PM
 
I gotta say, awesome product quality. You friend probably just looked too hard at the display.

-t
     
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Jan 10, 2011, 11:17 PM
 
I told them not to buy a cheap netbook, that they're junk.
     
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Jan 11, 2011, 03:43 AM
 
There is another problem with the screen. Besides the crack damage, it is showing the wrong OS icon. This will lead to security problems and a lot of tech support time. In the long run, the incorrect icon will most likely cost more in man-hours than the screen replacement.
     
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Jan 11, 2011, 09:54 AM
 


-t
     
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Jan 11, 2011, 08:43 PM
 
There's a bug in Windows that causes LCDs to spontaneously break. I think it's called rage.
"…I contend that we are both atheists. I just believe in one fewer god than
you do. When you understand why you dismiss all the other possible gods,
you will understand why I dismiss yours." - Stephen F. Roberts
     
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Jan 12, 2011, 05:30 AM
 
The problem you've got there is a classic case of it being ed

It'll be much easier if you just comply.
     
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Jan 29, 2011, 08:40 PM
 
I called HP Support (India of course) and they told me that this is generally indicative of accidental damage. I told them it was not and would like to send it to HP for service. They're sending a box, and the customer has to pay postage one way. From there they'll decided if it's warrantied or not.

I told them not to get a netbook.
     
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Jan 29, 2011, 11:18 PM
 
A carefully handled LCD should last for years and years. It takes physical damage to cause a screen to show that much bad stuff. There are two or three distinct problems here. First is the obvious broken glass IN the screen-it's the LCD layer, not the protective outer glass layer.

Second is the liquid leakage across the top of the screen, which could have been caused by the same force that broke the LCD glass, but is NOT consistent with the visible glass breakage being the actual cause of the leak.

Third is the digital connection problem in the upper left quadrant of the screen. This isn't something you typically see with basic "broken LCD" issues.

More stuff is going on than "your friend broke the machine and wants it replaced for free." I'd be curious to know what sort of tension that LCD is under when it's installed in the netbook's lid. My first idea is that the retaining bracket was overtightened in the middle, and the stress eventually caused the glass to break, along with disrupting the liquid seal at the top of the LCD panel.

Glenn -----OTR/L, MOT, Tx
     
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Jan 30, 2011, 10:53 AM
 
I forgot to add that I was on the phone just shy of 60 minutes. (I had to call HP b/c my friend doesn't speak English.)

Contrast that to my last experience with Apple support and a cracked 3GS case near the dock connector: entered problem description into online form, pressed Submit. Two seconds later, site says problem is likely covered. Shipped via UPS at $0 cost. New 3GS returned days later.
     
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Jan 30, 2011, 11:15 AM
 
HP support is notorious.

I have an acquaintance that worked at HP tech support near here. Many of the support guys were running Macs at home.
     
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Jan 30, 2011, 06:49 PM
 
My HP business support calls usually last 20 minutes or so - I think it depends on which departments you're talking to.
     
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Jan 30, 2011, 11:03 PM
 
My observation is that when HP bought Compaq, they lowered themselves to Compaq's level of quality and customer service.

There's a reason Compaq was available to be acquired, by the way, and it wasn't because someone wanted to "sell the business and retire.

Glenn -----OTR/L, MOT, Tx
     
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Feb 24, 2011, 11:47 PM
 
No warranty repair, but the LCD repair is only $200 -- more than half the value of the machine.

The owner has decided to cut his losses. I'll post it in Marketplace soon enough, he is asking $250 but you know how that goes.
     
   
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