I don't know if this has been in the forums already, but this is crazy. 8 monthes ago i got a palm IIIc. After a week the graffiti went out. It was wierd but i returned it and got a new one. It worked until a month ago, the same graffiti problem happened. It wouldn't recognize any letter. I got a re-furb from palm and it was bad right out of the box. Hard resets fixed nothing. If you have the brightness low it works but once you turn it up any it goes. It's proportional though (turn it up a little it recognizes some, all the way it doesn't recognize any). I called palm and they sent me another re-furb. The SAME thing happened right out of the box. They are sending another one today but if this one doesn't work i am going to demand a credit or brand new one (not a refurb). Has anyone else had this problem? It seems widespred, four palms in a row for me! Maybe i 'm just crazy.

[tooki]

Call customer service and talk to a manager, not one of the phone bunnies. I was told that after 3 repairs, they will consider giving a new unit. So be firm but polite ("I know it's not your fault it broke, but you are a representative of the company, so..." works great)., and you can probably get what you want.

tooki