Welcome to the MacNN Forums.

Guillo · May 29, 2002, 01:51 AM

ok, the only reason why I joined these forums is because I wanted to post a comment regarding Macnn News. But there just doesn't seem to be a way to post a comment. what am I doing wrong?? or have I been fooled by macnn with lies??
please tell me before I get the hell outta these forums!!

Demonhood · May 29, 2002, 02:32 AM

you're posting a comment right now.
what seems to be the problem?

Guillo · May 29, 2002, 06:53 PM

thanks for your reply
but I want to post one of those comments that you can read if you click on the link "# comments" just below every macnn.com news.
How can I do that??

<blockquote>quote:<hr />Originally posted by Demonhood:
you're posting a comment right now.
what seems to be the problem?<hr /></blockquote>

elzinat · May 30, 2002, 04:04 AM

just click the [x Comments/Post a comment] button below a news item on the main page, and then if you are logged in to the forums, towards the bottom of the next page it should say "You are logged-in as [user] and may post comments." Then you write your comment in the text box and press the post comments button.

Jun 1, 2002, 12:20 PM

We don't enable comments on all items.

That may change at some point.

Guillo · Jun 1, 2002, 01:46 PM

ok thanks a lot for your replies.!!

<blockquote>quote:<hr />Originally posted by Nick:
We don't enable comments on all items.

That may change at some point.<hr /></blockquote>

unixguy · Jun 1, 2002, 11:29 PM

I seem to be having the same problem on MacNN articles that others are making comments against. So far the MacNN administrator's help/comments have been as useful as Microsoft support! What gives?

theKiwi · Jun 3, 2002, 10:26 PM

<blockquote>quote:<hr />Originally posted by unixguy:
I seem to be having the same problem on MacNN articles that others are making comments against. So far the MacNN administrator's help/comments have been as useful as Microsoft support! What gives?<hr /></blockquote>I'm having the same problem also. I registered today to post to the news stories - specifically the one about SR1 for Office for Mac OS X which most definitely is open for comments by others, but no matter what I do it won't recognise that I"m logged in and so I can't post.

The HTML for the page shows that the Title and Message boxes on the "form" are DISABLED - I can't click into them to type any text., and it continaully tells me just above that that I need to Register and Log In - well I've done that as you can see because I'm posting here right now!!!!

Please help figure this out.

Thanks

Roger

Jun 3, 2002, 10:52 PM

We're replacing our comment system soon.

Dan_Smith · Jul 14, 2002, 07:44 PM

Nick, how soon is "soon?" More than a month? Cuz I still can't post comments.... <img border="0" alt="[Skeptical]" title="" src="graemlins/bugeye.gif" />

<blockquote>quote:<hr />towards the bottom of the next page it should say "You are logged-in as [user] and may post comments." Then you write your comment in the text box and press the post comments button. <hr /></blockquote>The problem here is that I am logged in, yet I still see:
<blockquote>quote:<hr /> Note: in order to post comments, you must be a registered member of the MacNN Reader Forum and logged in. (Login now to post comments; Register then Login) <hr /></blockquote>The only way I can post comments is by using Netscape 4.7x and hitting [Return] in the Subject line.

[ 07-14-2002, 09:19 PM: Message edited by: Dan_Smith ]

unixguy · Jul 15, 2002, 10:57 AM

Well, with lame and useless comments from the likes of Demonhood, what do you expect? Maybe it only works from a peecee...

<blockquote>quote:<hr />Originally posted by Dan_Smith:
Nick, how soon is "soon?" More than a month? Cuz I still can't post comments.... <img border="0" alt="[Skeptical]" title="" src="graemlins/bugeye.gif" />

<blockquote>quote:<hr />towards the bottom of the next page it should say "You are logged-in as [user] and may post comments." Then you write your comment in the text box and press the post comments button. <hr /></blockquote>The problem here is that I am logged in, yet I still see:
<blockquote>quote:<hr /> Note: in order to post comments, you must be a registered member of the MacNN Reader Forum and logged in. (Login now to post comments; Register then Login) <hr /></blockquote>The only way I can post comments is by using Netscape 4.7x and hitting [Return] in the Subject line.

Demonhood · Jul 15, 2002, 11:38 AM

<blockquote>quote:<hr />Originally posted by unixguy:
Well, with lame and useless comments from the likes of Demonhood, what do you expect? Maybe it only works from a peecee...
<hr /></blockquote>maybe if you read the entire thread you'd learn something. the user wasn't specific about his problem initially. once we determined what the issue was, Nick had this reply "We're replacing our comment system soon."
now, you can continue to complain about the delay in getting this new comment system in place, but it won't make it happen any sooner.

Dan_Smith · Jul 15, 2002, 12:08 PM

<blockquote>quote:<hr /> the user wasn't specific about his problem initially. once we determined what the issue was, Nick had this reply "We're replacing our comment system soon."<hr /></blockquote>Demonhood, every time I have written an email to the feedback link, it has been quite specific, yet they have all gone unanswered. As for Nick's response, I appreciate that he acknowledged the problem exists, yet that was more than a month ago, and little seems to have changed regarding the problem.

<blockquote>quote:<hr />now, you can continue to complain about the delay in getting this new comment system in place, but it won't make it happen any sooner.<hr /></blockquote>While I understand that it takes a while to significantly revise a major component of your website, especially one that seems so inadequately staffed, there are short-term fixes that could have been implemented, such as turning off the forum authentication for comments posts.

Furthermore, the fact that this only affects some users and not all users, leads me to believe that this might be an issue with your user database, rather than a fault in the general board system. You might choose to abandon your current forum implementation and move to a pre-built package like InfoPop or SnowBall.

[EDIT] I just noticed that you do, in fact, use InfoPop, so you might chose to enlist their technical support to fix this problem. [/EDIT]

Lastly, chastising users for complaining that a significant feature of your site is broken, and has been for some time, with little or no feedback from the admins about the problem, its prognosis or the solution, will get us nowhere fast.

[ 07-15-2002, 01:13 PM: Message edited by: Dan_Smith ]

Demonhood · Jul 15, 2002, 12:50 PM

<blockquote>quote:<hr />Originally posted by Dan_Smith:
Demonhood, every time I have written an email to the feedback link, it has been quite specific, yet they have all gone unanswered. As for Nick's response, I appreciate that he acknowledged the problem exists, yet that was more than a month ago, and little seems to have changed regarding the problem.<hr /></blockquote>I wasn't referring to you. I was referring to the user that started this thread 'Guillo'.

<blockquote>quote:<hr />While I understand that it takes a while to significantly revise a major component of your website, especially one that seems so inadequately staffed, there are short-term fixes that could have been implemented, such as turning off the forum authentication for comments posts.<hr /></blockquote>I'll leave Nick to address this issue, since I have nothing to do with the news portion of this site. I do know, however that many things are being worked on. So it's not as if this issue has been completely ignored (altho it has been outstanding for more than a bit of time).

<blockquote>quote:<hr />Lastly, chastising users for complaining that a significant feature of your site is broken, and has been for some time, with little or no feedback from the admins about the problem, its prognosis or the solution, will get us nowhere fast.<hr /></blockquote>There has been much feedback on these boards about the issue. Reread this forum. It's just the solution that has been slow to come. And I wasn't chastising unixguy because he was complaining, it was because he was rude. And he deserved it

.

[ 07-15-2002, 01:50 PM: Message edited by: Demonhood ]

Dan_Smith · Jul 15, 2002, 01:26 PM

Demonhood, I was aware that you were not referring to me, earlier, but I was just commenting that even providing specifics in email 'feedback' didn't even elicit an automated, much less a human response on the subject. Even a simple 'we know about the problem and are working on it' would have eased some of the frustration.

As for the feedback from the admins -- I actually collected all of the posts on this problem in the <a href="http://forums.macnn.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=8;t=000777" target="_blank">Why Can't I Post Comments on MacNN Stories?</a> topic. There have been five topics on this board, active within the last 100 days. None of the topics seem to have a definitve answer from anyone in authority, beyond Nick's "it will be fixed soon." I do appreciate, however that you are working on a solution, even if it is taking an unusually long time to fix. Thanks.

<img border="0" alt="[Hmmm]" title="" src="graemlins/hmmm.gif" />