[Lon]

Apple Product Support Sucks.....

I got an iPod for Xmas. The ear buds are defective.After visiting the Apple Support Site and sending threee-mails about it to Apple in the last three weeks, I've had no response from them. I took the time to give them the info they demanded to be allowed into the iPod Support section, (I really resented having to give a friend's phone number as an alternative contact) let them know of my problem and then was ignored.
My first Mac was a Mac Plus. I now have an iMac. Obvious to me is that this problem is not worthy of Apple's attention. My next box will probably be a Linux box because Apple couoldn't care less about my ear buds so I don't care to buy any more Apple products. Their business practices suck.

Lon (arabbit@earthlink.net)

[scottiB]

Have you phoned them?

1-800-275-2273

[Yandi's Carcass]

no crap, dude. I don't know what kind of response any rational person expects from shooting off emails. You should have called, and you should have reviewed your documentation that came with your ipod and followed the procedures outlined there. Coming here and whining about apple when you've done nothing to resolve the issue is pathetic.

[dtriska]

How old are you, kid?