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You are here: MacNN Forums > Our Archives > General Archives > Digital Video & Audio Archives > itunes2 help link broken after install

 
itunes2 help link broken after install
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Fresh-Faced Recruit
Join Date: Nov 2001
Status: Offline
Nov 18, 2001, 06:50 PM
 
After installing itunes2 the help link is broken for all users except my Admin user. I also tried to install the software as another user and the link is still broken. I receive the message: "The search could not be completed because the Apple Help Preferences are Damaged".

Has anyone an idea how to remedy this problem?

Thanks
     
Fresh-Faced Recruit
Join Date: Sep 2000
Status: Offline
Nov 18, 2001, 08:16 PM
 
Originally posted by tojomo:
<STRONG>After installing itunes2 the help link is broken for all users except my Admin user. I also tried to install the software as another user and the link is still broken. I receive the message: "The search could not be completed because the Apple Help Preferences are Damaged".

Has anyone an idea how to remedy this problem?

Thanks</STRONG>
Ooh, spooky timing. I noticed this myself last night. I think it's a permissions thing because logging in as administrator the help files come up fine.
In &lt;user&gt;\Library\Preferences\Apple Help Prefs\ there are shortcuts to the various help folders. These exist with the application packages. So the shortcut should point to a subfolder within iTunes.app but it seems the iTunes installer didn't turn a permissions switch somewhere ...I think.

iTunes 2.0.2 does not fix this because I noticed this problem with this version.

Screed
     
 
   
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