[suprz]

i realize it's not a far drive but still, anyways here's the problem, i'm using IE5 and go to apple.com and i download itools, i get the little toolbox and when i double click on it, the itools plug ins folder comes up and it closes the current browser window, and brings me back to apple using a new window. but there is no sign up page.........i figured, well, i'll try it using netscape (what the heck) so i go to apple.com using netscape, go to itools and it lets me create an acct, but there is nothing on the page that allows me to download itools....it acts as if i already have itools, and i do not have itools on my desktop, and using netscape it tells me to click on "open my idisk" and that an idisk icon will appear on my desktop but it doesnt.....can anyone figure out what the heck is going on?

[dbogdan]

Sounds like you've got a touch of what's buggin' my iMac about iTools, except, your system seems to think everything's OK!!!
I really wish I had an answer for you, but alas I don't...
At least now I don't feel quite so stupid and solitaire

[Sawtooth2000]

Try deleting all your Internet cache and histories from both IE and Netscape, throw away the iTools installer. Look for any stray iTools extensions (if there are any), throw those away. Restart.

Note: If you have IE set as your default browser, when using Netscape, the iTools installer will reopen IE because that's where it is being pointed.

-'tooth

Check your IE/prefs/cookies. They keep your profile. Trash the iTools ones, after trashing anything that says iTools on your HD. Then go in like you were never there....

[elzinat]

preface: I have Netscape 4.73 on OS 9.1. my computer is an M$FZ.

I was having exactly the same problem a while back (prior to 9.1), and gave up because I didn't really care that much. That was with iTools 1.0.2. Yesterday, your post incited me to try again.
Netscape still did not like my previous installation- told me I needed 3 steps, etc blah. I downloaded the installer from the iTools site. It seems now iTools is at 1.0.5(check details below). I ran the installer (Netscape was open at the time). it quit Netscape and then the computer crashed hard. When I restarted, I launched Netscape, went online, and iTools now works as it should. I have no idea what happened or why, but that is exactly what I did and it works now. Maybe the computer has to crash for the installation to work?

some additional info: I checked, and the Only file showing v 1.0.5 is the iTools Installer application. The iTools plugin file in my Netscape Plugins folder still weighs in at v 1.0.2.

I'm sorry I have no idea how this might help... I don't understand it.

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be happy!
-mac freak

[suprz]

Originally posted by type -3:
Check your IE/prefs/cookies. They keep your profile. Trash the iTools ones, after trashing anything that says iTools on your HD. Then go in like you were never there....

thanks, i'll have to try that, i had previously trashed the plug ins for both ne5 and ie5 but i completely forgot about the cookies....maybe i'll try again tonight (at work right now using a "gasp" pee ceee....yeeeccchh)

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" I think,
therefore....IMAC

[suprz]

well, deleted all the cookies from IE5 and just tried it again.....no such luck, it just did the same thing again....i'm stumped

------------------
" I think,
therefore....IMAC

[rlmorel]

It sounds like you are caught in the infamous itools loop. There is no cure, not that I have found. I use IE5, and there is no way I can find to get it to work, and I have tried. The only thing that works is Netscape Communicator, which I launch when I need to use iTools. There are a lot of posts on Apples web site from users who suffer the "iTools Loop"