I am writing this letter because we have a problem with Quark X-Press 4.04 Passport Mac.
The problem occurs when running X-Press under OS 8.6, in the Dutch language.
When this is done, the hyphenation is suddenly all wrong (we havent had this problem with any other OS running X-Press). To my knowledge this only happens in the Dutch language. We have tried changeing all there is in quark concearning hyphenation (including using 3th party dictionaries) . . . . . none worked.
Since we are a graphical design studio that makes a lot of magazines, we are experiencing large problems with this hyphenation . . . . . .
X-Press also changes the hyphenation from older (correctly hyphenated) documents, what will happen when we send out our (in OS 8.6 made, and mostly manually hyphenated) documents to a service bureau to print out ???????
I called Quark BeNeLux last wednesday (9-1-99) and told them our problem, their response was:
• We never heard of it, but we will look in to it, and call you back asap.
I called back on friday-morning (9-3-99) asking them if they have found something, response was:
• We could regenerate your problem and we are looking further into it and we WILL call you back later this afternoon.
(during this time we didn't work with X-Press on our OS8.6 machines).
I wasn't called back that friday, so I posted to quark-tech-forum, their response was:
• We cannot do anything about that here, contact Quark BeNeLux.
This morning (monday 9-6-99) I called Quark. They acted like they never heard of the problem (again) and said that they cannot check/cure/bug it because they do not run OS 8.6 :-( . . . . . (why did they tell me that they have regenerated the problem earlyer?? No response)
• We hope to call you back at the end of this week.
THIS IS NOT SATIFACTORY FOR US!!!!!
We depend heavily on the usage of Quark X-Press, we cannot stop working for one week. So, beacause of their lazyness and amateuristic helpdesk, I have to change most of our Operating Systems, back to 8.5.1. MEANING: reinstalling ATM, and reinstalling X-Press (with all CDEV's and Control panels disabled and a mounted diskimage on all B&W G3's). This will take me 2 days, and costs alot of money.
This problem is most surely a problem generated by X-Press, when restarting with all CDEV's turned off, the problem still is there .
I hope that you have a cure for it.
Thanks in advance.