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kevin_stevens · Aug 29, 2003, 09:57 PM

To Our Valued Apple Customer:

We are very excited that the Power Mac G5 systems have started shipping and
want to provide an update on the status of your order.

The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand. Initial units will be
sent to education institutions to meet key back to school deadlines. We
currently anticipate shipping your new G5 PowerMac in 3-4 weeks.

If for any reason this revised shipping date is not acceptable, please let us
know and we will promptly change or cancel your order per your instructions.
If we do not hear from you prior to shipment, we will assume the revised date
is acceptable and will ship your order. If you decide to cancel your order and
it was paid for in advance, you will receive a prompt refund.

If you should have any questions or would like to change or cancel your order,
you can reach us at 800-676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm (Central),
or by email at customerconfirm@group.apple.com.

You can track the status of your order by visiting
http://www.apple.com/orderstatus or http://store.apple.com/ and click the
"Your Account."

Contact Information:

Fax # (512) 674-2226
Phone # (800) 676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm CT

If you have any questions concerning your order, please call us at

To better serve our customers, Apple may ship products from multiple

Sincerely,
Apple Computer Corporate Direct EPP

AirRon · Aug 29, 2003, 09:58 PM

I got the same note, but mine says 5-7 business days. (I ordered the 1.8 GHZ on the day of the keynote).
Oh, well.

kevin_stevens · Aug 29, 2003, 10:02 PM

I should have included - mine is a dual-2G machine ordered two hours after keynote, from the Apple Store federal employee online page. Est. ship was 8/29 until last night, presently 9/29.

CTO changes were 9800, single 250GB, combo drive, and Bluetooth.

KeS

Hydra · Aug 29, 2003, 10:17 PM

I got the same letter as above except mine says 10-15 days. I ordered a CTO dual 2.0, 9800 and Bluetooth. Apple was nice enough to give me $125 off for my angst but I'm still a little ticked off

-Jerry C.

intaglio · Aug 29, 2003, 10:22 PM

dual 2Ghz order e-mail reads:
" We currently anticipate shipping your new G5 PowerMac in 10-15 business days."
and my order status just moved up from 9/29 to 9/22

michaelb · Aug 30, 2003, 02:53 AM

How do you guys feel about education customers being given priority over you?

You know, the ones paying less than you...

11011001 · Aug 30, 2003, 03:05 AM

Originally posted by michaelb:
How do you guys feel about education customers being given priority over you?

You know, the ones paying less than you...

They might also be the ones giving the most demand at the moment.

AirRon · Aug 30, 2003, 09:18 AM

My letter said 5-7 days and the date was 9/12. This AM (yeah, I check way too often), the ship date is 9/15.
Whatever.

Webscreamer · Aug 30, 2003, 10:14 AM

What day was your estimated delivery date?

I ordered mine Education and my Estimated ship date is 10/6. It has never changed and I have not heard anything from apple about it.

Dual G5 btw...

GeekyJeff · Aug 30, 2003, 06:40 PM

I ordered dual 2.0 on 6/24. Was shipping on 8/29, now shipping is 9/22.

Mediaman_12 · Aug 31, 2003, 10:26 AM

The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand.

There is an additional reason for the huge demand Virginia Tech University's Power Mac G5 cluster
and Apple has bumped this order to the front of the line, in front of first-day orders.

Looks like they 'block bought' the full production run for a while.

idyll · Aug 31, 2003, 12:01 PM

action · Aug 31, 2003, 01:24 PM

hi gang,

i just checked my mail after a week of vacation. none yet. i ordered the dual with oob of 9/2.

i checked on the apple orderstatus and it has not changed.

will they send me a letter on 9/1 or 9/2? or has everyone already received their letters?

i ordered via the student developer progam same day as keynote.

thanks for any insight.

chung

idyll · Aug 31, 2003, 04:17 PM

Sorry but no one can tell for sure. I guess you'll just have to wait until 9/2 comes.

milhous · Aug 31, 2003, 04:36 PM

These delays are ridiculous. On the day of the announcement, there should be a supply of systems ready to be shipped in all configurations.

No other computer company makes customers wait several months for their computers to arrive. Apple might as well have delayed announcing the G5 until September.

michaelb · Aug 31, 2003, 05:24 PM

Originally posted by milhous:
These delays are ridiculous. On the day of the announcement, there should be a supply of systems ready to be shipped in all configurations.

Doesn't work like that. Apple is the rock star/movie idol of the IT world - its new stuff is anticipated by its fans as much as a new album or movie.

Having shipments G5 ready to go would simply mean not announcing until around now. Then it would have lost:
- all the mindshare and bragging rights to having the first 64-bit personal computer.
- back-to-school orders
- months of built up excitement amongst the fanbase
- WWDC developers' loyalty who need to see something big to reaffirm their faith in the platform
- the opportunity for app makers to tweak their code ready for quick updates

Originally posted by milhous:
No other computer company makes customers wait several months for their computers to arrive. Apple might as well have delayed announcing the G5 until September.

'Cause waiting for the latest DELL would be so exciting...

Anyway, Microsoft - the OS supplier to virtually all computer companies - has much longer "vapor times" - what is Longhorn's expected date now? 2005? The hype's already started.

And the Tablet PC was hyped years before it was released.

It's the industry. Apple and everyone else announces when they feel is right to get the most impact.

Kokapeli · Aug 31, 2003, 10:36 PM

I have a new monitor and 1 gig of memory, but no
computer to hook the monitor to nor to put the
memory in...

Apple told me that my 1.6 would take 7 to 10 more
business days to ship to me due to product restraints
(Whatever that means!? Although,it probably has to do
something with the fact that I ordered a 160gig hard
instead of the stock 80gig hard drive.)

I heard that the dualies shipping dates were pushed
back, but what about single processor folks. Am I the
only one...

Ordered 1.6 on 7/3/03
Due to ship 8/29 then 9/15

milhous · Aug 31, 2003, 11:35 PM

Originally posted by michaelb:

'Cause waiting for the latest DELL would be so exciting...

Anyway, Microsoft - the OS supplier to virtually all computer companies - has much longer "vapor times" - what is Longhorn's expected date now? 2005? The hype's already started.

And the Tablet PC was hyped years before it was released.

It's the industry. Apple and everyone else announces when they feel is right to get the most impact.

1. Well since you brought up DELL, you're certainly not going to be waiting 2+ months for a system to arrive at your doorstep. Several weeks at most.

2. We're not talking about OS software, we're talking HARDWARE. Furthermore, you don't exactly order Longhorn several years before it's to be released, same applies for Tablet PC.

I dont' know why you immediately thought this was an Apple vs. Wintel debate, but if you look at the industry as a "whole" which includes non-Wintel stuff like Sun and IBM, companies will get their stuff out the door quick to meet customer demand and to keep them happy; otherwise they get something else. Pre-orders are a risky business IMHO.

RESOLVED, I think most of us can agree that people would rather want to get their stuff shortly after a product is announced as opposed to waiting several months to get it.

Now if someone ordered something like a Cray, yes the time delay is understandable since it's a custom job and you don't necessarily have an inventory of Cray's sitting in a warehouse.

Wiskedjak · Aug 31, 2003, 11:37 PM

If PowerBook logic were to be used here, one might conclude that new G5s will be released on Tuesday ...

chrisutley · Sep 1, 2003, 07:07 AM

What is the difference between annoucing the computer a couple months in advance of the ship date, as opposed to surprising people with an shipping machines the day they are introduced?

Apple more or less gave you advance notice of a product launch. What's wrong with that? I'd rather know what's in the pipeline, as opposed to having to wait all Summer to find out what Apple's next move was.

So what's the difference people? How did Apple telling you in advance they were going to ship G5's hurt you? You didn't have to order you know, you could have waited. You still can in some cases go buy at retail and cancel your online orders.

People waiting for dualies, if you are hardcore gotta have my machine yesterday - I'd advise you to get on a freaking list at every retail location within your reach and call them regularly (esp. every Monday). There's a good chance a dualie will come available for you at retail before your online order arrives. You can go pick up the dualie and cancel the online order and not clutter up the forums with you sob stories.

tanhauser · Sep 2, 2003, 04:57 AM

FWIW, Apple Sweden has started to send out the delay letter to its customers. I just received mine, with the 3-4 week ETA period.

F

kevin_stevens · Sep 3, 2003, 03:39 PM

Well, I didn't get much information on calling Apple today, but thought I should post it nonetheless. My (fed gov) order was placed through the Apple Store at noon of the Keynote, my 8/29 date was slipped to 9/29, CTO options were 512MB, single 250GB, 9800, Bluetooth, and combo drive.

Responses from the customer service agent:

- Doesn't know why the 8/29 slippage was announced so late, or any details on the cause.

- Can't confirm that the 9/29 date will be met, though they "have every expectation".

- Can't explain why some orders placed after mine received 2-3 week delays instead of 3-4. He suggested it might be other configuration issues, but could not identify which component(s) could be causing this. At this point he offered to transfer me to "customer satisfaction", when I asked if THEY could answer the question he said "No".

- Can't explain why building the exact same machine on the AppleStore gov site this morning shows an estimated shipping delay of 10-15 days (2-3 weeks, still in advance of 9/29).

However, he was very emphatic that orders were being processed in sequence, and that placing a new order and cancelling the existing one would result in further delays.

- Couldn't offer any guarantee or information that my order might ship 9/29, only to have Jobs announce in October that Panther was being released and retro-fitted to machines purchased 10/1 or later. (I didn't expect any joy on this, but it's my primary concern right now.)

(shrug) I did get a shipping upgrade from 2nd day to overnight. I suspect that I may be really screwed - having ordered early, to receive my machine among the LAST of the initial orders, and to have it ship one day early of qualifying for a Panther installation. Anyway, that's the latest from Apple, maybe it'll save someone else a call.

KeS