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Apple Support for G5, chat with support staff!
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Mac Elite
Join Date: Oct 1999
Location: Manchester, UK
Status:
Offline
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I had a problem with my iMac G5 and I used the online Assistant that Apple no provide to iMac G5 owners.
The questions / answers could not solve the problem so a chat session started and I had a live text chat with Tom one of the Apple technical support team.
He was very good, and I did not have to wait to use it.
I am waiting now while he looks up some resources to resolve my issue (losing Airport connection after wake up from sleep)
Even better. once he found the dowloads I needed he displayed them in the window to the right of the chat window.
It's excellent, they even use you name in the conversation, stunning !!!
Ian
(Last edited by Parky; Oct 5, 2004 at 11:05 AM.
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Computers - Au MacBook 2.4Ghz, iMac 24" 2.8Ghz Core 2 Duo
iPods - 5GB original iPod, 4GB nano - Red, 1GB 2G shuffle - Silver, 4GB 3G Shuffle - Black, 16GB touch, 16GB nano Red, 16GB iPhone 3G.
OSX User Since Public Beta, current OS 10.6.1, iTS UK purchases - 5377 songs.... and growing!
My website - www.idparkinson.co.uk
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Senior User
Join Date: Nov 2000
Location: san fran, ca
Status:
Offline
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that is very cool. i've actually had the same issue a few times. was he able to provide a fix?
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Mac Elite
Join Date: Oct 1999
Location: Manchester, UK
Status:
Offline
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Not sure if it's fixed, but it looks like it might be.
I need to try it with the computer asleep for a while.
He got me to download the Airport Card Update 2004-08-31 and the Airport Express 4.0.1 update.
I was very impressed with the whole thing, no phone call costs either.
I wonder how long you will have to wait when the service gets busy, I waited all of 30 seconds to get a chat session (not iChat by the way, a Java chat is opening Safari)
Ian
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Computers - Au MacBook 2.4Ghz, iMac 24" 2.8Ghz Core 2 Duo
iPods - 5GB original iPod, 4GB nano - Red, 1GB 2G shuffle - Silver, 4GB 3G Shuffle - Black, 16GB touch, 16GB nano Red, 16GB iPhone 3G.
OSX User Since Public Beta, current OS 10.6.1, iTS UK purchases - 5377 songs.... and growing!
My website - www.idparkinson.co.uk
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Senior User
Join Date: Nov 2000
Location: san fran, ca
Status:
Offline
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hmmm... pretty sure i've got those already. but good to hear i'm not the only one.
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Senior User
Join Date: Nov 2000
Location: san fran, ca
Status:
Offline
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So, Ian...
You have any success? I tried both those updates, but i still lose my airport connection after sleep.
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Mac Elite
Join Date: Oct 1999
Location: Manchester, UK
Status:
Offline
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Mine seems to be OK actually.
I have not had to reconnect to the basestation since I updated the software.
Ian
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Computers - Au MacBook 2.4Ghz, iMac 24" 2.8Ghz Core 2 Duo
iPods - 5GB original iPod, 4GB nano - Red, 1GB 2G shuffle - Silver, 4GB 3G Shuffle - Black, 16GB touch, 16GB nano Red, 16GB iPhone 3G.
OSX User Since Public Beta, current OS 10.6.1, iTS UK purchases - 5377 songs.... and growing!
My website - www.idparkinson.co.uk
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