[Brock428]

Hi, I'm a newbie with a brand new iMac 20.

So far, its been great, but a few days ago I started having trouble with the internal modem.

It will not connect to my ISP, the phone line is busy. Well, after some quick troubleshooting, I quickly determined it was the computer that was causing the problem...even when shut down the phone line will be "off the hook" when connected to the iMac (Unplugged the phone line is open.)

The modem seems functional...it will dial, but it can't connect.


It seemed to me that there should be someway in the network utilties or modem prefs that I could reset the modem. I've tried some things, but nothing worked. The computer is now back to the default settings.

I called Apple care, and they told me its the modem and it needs to be replaced. They said there was nothing software wise I could do.

Still, I'm dubious..I can't believe my two week old machine is broken already!

If anyone knows of any Network/Modem/system settings I can try...please respond.

Thanks

[iv_zar]

I am not completely sure
i am a newie iMac G5 (20 inch oh yeah!) owner like you but it could be the VPN settings in the internet connect application

Have you rang your ISP and have got all the correct info

Good luck

[f1000]

Originally posted by Brock428:
It will not connect to my ISP, the phone line is busy. Well, after some quick troubleshooting, I quickly determined it was the computer that was causing the problem...even when shut down the phone line will be "off the hook" when connected to the iMac (Unplugged the phone line is open.)

You mean the phone line is off hook even when the computer is shut down? That's not normal.

1. See if the contacts inside the modem jack aren't somehow bent and shorting. Try swapping the cable as well.

2. Use a terminal program to force the modem to go on hook (via AT commands).

In any case, I think your modem's broken. Could've been due to a power surge.