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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Desktops > G5 meltdown - HELP!

G5 meltdown - HELP!
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Fresh-Faced Recruit
Join Date: May 2005
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May 6, 2005, 07:28 PM
 
Hi all,

First post and unfortuntely its a cry for help.


My G5 is really really playing up. When i have boardband internet on, for some unknown reason it disconnects anything from a couple of minutes on the net to a few hrs! And when it disconnects, the connect icon reads "disconnecting" repeatedly and thus, not allowing me to reconnent. The only option is to restart the computer. But now my Mac is crashing on me (happened 5 times in last couple of weeks), whether im using the net or applications, Essentially i have no idea whats happening and I have run Norton Virus checker for whats it worth and flags no virus.

Can someone pls help me or offerr some fab insights/advice...


Cheers

Stag
     
Administrator
Join Date: May 2000
Location: California
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May 6, 2005, 10:58 PM
 
Welcome to our little internet campfire.

Your internet settings may be set to disconnect you if you've been idle for a time. Go to:

System Preferences -> Network -> PPPoE tab

If you are connecting via the internal modem, there will be no PPPoE tab. Instead, there will be a PPP tab, use it instead.

Click the button near the bottom of the pane that says PPPoE Options... (or says PPP Options... if you are connected via modem).

A sheet will slide down with various options. There is a checkbox to disconnect if idle for xxx minutes. Uncheck the box if it's checked. Also uncheck the box to prompt every xxx minutes to maintain connection. Those options were probably implemented for years ago, when ISPs charged by connection time. It's also useful on a Windows box, to limit exposure to the internet. On a Mac, those two options are just annoying to the user.

If you changed any checkboxes, click the OK button and the options sheet will slide back up. Now click the Apply Now button at the bottom of the main pref pane and the revised settings will be set.

The crashing may come from disk damage, caused by improper shutdowns. Boot from your OSX Install CD. When it gets to the Installer, go up to the menu bar. Under the File menu (or the Apple menu, I don't remember which exactly), there is a choice to go to Disk Utility. Choose it. The Installer will quit and Disk Utility will open. Select your hard drive, and do a Repair on it. Assuming the utility is able to repair is, then do a Permissions repair for good measure.

If no problems are found (or the problem persists), boot from your Apple Hardware Diagnostics disk and run the tests, see if there is a hardware problem.

If there is substantial disk damage, Disk Utility may advise you that it cannot repair the damage. In that case, you need to either:
1) get DiskWarrior or TechTool Pro and let them fix it.
or 2) backup, reformat the hard drive, and reinstall.

Option #1 is generally preferred over option #2.

Crashing can be caused by a number of things. The steps outlined above are a good place to start, and generally free. If they don't fix the problem, let us know what happened when you tried them. We'll suggest additional steps based on what you find out.

Oh, it may be helpful if you told us what model you have, the OS version, and your various hardware specs. We know it's a G5, and that you have broadband, which suggests an external modem - possibly connected via ethernet. We don't know if you've added RAM, what video card is in use, or even your OS version. What PCI cards are present, what's plugged into the USB and FireWire ports. If AirPort is installed, or if you are booting from a RAID array connected via fibrechannel card. All of this could be important - for example, if you are running Tiger (OSX 10.4), DiskWarrior isn't compatible ... yet. An update is expected any day now.

Do the lights flicker where your G5 is? Dirty power lines can cause crashes too. We need a bit more info.

Oh, and don't bother with Norton antivirus. We don't have any virus problems today.
     
Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
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May 7, 2005, 12:33 AM
 
And the original poster should know that it is very unusual for modern Macs to crash.

"The natural progress of things is for liberty to yield and government to gain ground." TJ
     
   
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