[tobeeie]

Hi- Just got a used imac g3 333.0s 9.01
I put on norton antivirus solution,then restart the computer like it said to do.
Then it came on with Sorry.a system error occurred.
"Notorn antivirus auto-protect"
To temporarily turn off ext-nsions,restart and hold down the shift key
Have did all of that and it unilt come on with the error.
What can I do to get this to stop?
HELPT
Thank you

[Big Mac]

It's an extensions conflict with Norton Antivirus. Startup while holding the Shift key to disable extensions, then go to the Extensions folder inside of the System Folder and take out the Norton extension(s). Alternatively, if you wish to continue having NAV installed, you could open the Extensions Manager and reorder the extensions, since loading order can cause conflicts. There's basically no reason to have it, however.

[tobeeie]

Originally Posted by Big Mac

It's an extensions conflict with Norton Antivirus. Startup while holding the Shift key to disable extensions, then go to the Extensions folder inside of the System Folder and take out the Norton extension(s). Alternatively, if you wish to continue having NAV installed, you could open the Extensions Manager and reorder the extensions, since loading order can cause conflicts. There's basically no reason to have it, however.

Thank you for your help,but hold down the shift key and unilt get the error at start up,
can't get to the system folder, just can't get in.
Now what?

[Big Mac]

You shouldn't be getting the error if extensions are not being loaded due to the shift key being held. Doesn't it say extensions off? You have to hold down shift for a while during startup.

[tobeeie]

Hi- Just getting the same error message as before.
Hold the shift-key don't do a thing.It don't say any thing about a extenion.
Now what.
Thank you

[Big Mac]

Then the next step would probably be to get an OS 9 CD to either perform maintenance on the existing System Folder or to do a clean install of the OS.