Hi, I live in NJ, and I am an international student.
Actually, I have a question about Apple Service..
My wife bought an iMac when iPod style iMac G5 first had launced.
After about 11 months, the iMac had shut down or gone to sleep mode automatically
when I use Adobe Photoshop CS or Final Cut Pro.
At first, I suppose heavy memory-required applications might make this problem..
So I brought Mac to Apple Store SOHO, and they replaced new fan and power supply.
It took five days.
After the repair service, iMac seemed to be good during 3 weeks.
Last month, my iMac had same problem again, this problem occures more continuously.
I had to go Apple Store SOHO again, one of Genious Bar Staff replaced logic board, fan,
power supply in my iMac-almost everything had replaced.
Unfortunately, after a week, same problem occured again more seriously.
At that time, I launched itunes and play music in my playlist, and I downloaded some
files on my $400 WIN-TEL PC; this computer almost always turns but OK--never shut down automatically.
Suddenly, my iMac shut down with "boom!" sound.
I try to press power button continiously. However it didn't work.
After 20 minutes, I finally turn on my mac.
Yes! I went to SOHO again, unfortunately I do not have car, so when I go to Apple Store,
always I have to lift my imac.
Geniuses read my system log file, and they told to me its problem is based on Software.
Oh! my god! They seemed to be a fool, I tried to explain that it is hardware problem.
They don't hear my saying.
In my country, in this case, usually Apple change new iMac.
As this happening, I and my wife cannot use imac long time, and it is hard to
go to SOHO because I live in NJ, and I don't have any car.
If it was your case, how can you solve this problem?
Same trouble occurs continiously after repair.
Give some advise for me.
Thank you for reading.
-from foreign student-
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